FGW Customer Service - Can anybody help?

[whole diary]

[LiskeardRich]

I can only repeat what BNM has said.

I would use recorded delivery purely so you know when they received the request.

My email complaint to Mark Hopwood regarding dissatisfaction of their front line complaint handling last year was redirected to Andy Mellors and he was excellent in his responses to me.

[thetrout]

I'm reliably informed that you can contact the Data Protection Officer at First Great Western directly with your SAR (Subject Access Request) who's details are as follows:

Robin Williams
Data Protection Officer
First Great Western
MH22 Milford House
1 Milford Street
Swindon
SN1 1HL

There is also a direct email address which is fgw-dpo(at)firstgroup(d o t)com

E-Mail Address modified to reduce risk of spam bots

(at) = @
(d o t) = .

This I'm told will be a much better route to get the data you require.

I can only repeat what BNM has said.

I would use recorded delivery purely so you know when they received the request.

Ahem!! I said that!!

[the void]

Robin Williams has retired. The new DPO is Ryan Jones.