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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > FGW to Refund Annual Season Ticket Holders
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Author Topic: FGW to Refund Annual Season Ticket Holders  (Read 5649 times)
John R
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« on: January 20, 2008, 17:04:46 »
There's a comment in today's Sunday Times that FGW▸ (First Great Western) are being forced to refund money to annual season ticket holders because of an error in its systems. That's all they say. Anyone know any more about this? I imagine it might be because the online system doesn't make allowance for discounts, but that's the only thing I can think of.
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Timmer
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« Reply #1 on: January 20, 2008, 17:22:34 »
Heres a link to the page where the brief article appears that John is referring to:

http://www.timesonline.co.uk/tol/news/uk/article3217541.ece
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Lee
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« Reply #2 on: January 22, 2008, 10:46:51 »
Further article link.
http://www.rmtbristol.org.uk/2008/01/firstgroups_great_western_fran.html#more
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gpn01
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« Reply #3 on: January 22, 2008, 13:32:51 »
Quote from: Timmer on January 20, 2008, 17:22:34
Heres a link to the page where the brief article appears that John is referring to:

http://www.timesonline.co.uk/tol/news/uk/article3217541.ece

BBC» (British Broadcasting Corporation - home page) reporting that it's in recognition of poor service.....
http://news.bbc.co.uk/1/hi/england/7202336.stm
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Timmer
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« Reply #4 on: January 22, 2008, 13:50:43 »
Quote from: gpn01 on January 22, 2008, 13:32:51
BBC» (British Broadcasting Corporation - home page) reporting that it's in recognition of poor service.....
http://news.bbc.co.uk/1/hi/england/7202336.stm
Quite a gesture by FGW▸ (First Great Western) but will it be enough to stop next weeks MTLS▸ (More Train Less Strain) 'fare strike' in it's tracks?
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Tim
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« Reply #5 on: January 22, 2008, 14:16:59 »
I hope so.  Looks like MTLS▸ (More Train Less Strain) have achieved something.  Well done to them and well done to FGW▸ (First Great Western). 
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Timmer
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« Reply #6 on: January 23, 2008, 07:26:32 »
Quote from: John R on January 20, 2008, 17:04:46
There's a comment in today's Sunday Times that FGW▸ (First Great Western) are being forced to refund money to annual season ticket holders because of an error in its systems. That's all they say. Anyone know any more about this? I imagine it might be because the online system doesn't make allowance for discounts, but that's the only thing I can think of.
FGW have responded to this issue:

http://www.firstgreatwestern.co.uk/Content.aspx?id=2150
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