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Chris from Nailsea
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« on: November 05, 2014, 11:09:32 » |
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From the First Great Western press release: Dunster by CandlelightSPECIAL TRAIN - SATURDAY 6 DECEMBER 2014 Helping customers to attend the Dunster by Candlelight event at Dunster in West Somerset, First Great Western is to operate a special train from Bristol Temple Meads, calling at principle stations via Weston-super-Mare, Bridgwater and Taunton. The event on, Saturday 6 December, sees the village streets lit by candlelight and the centre transformed into a traditional market accompanied by Christmas themed entertainment including: carol singers; Morris dancers; hand bell ringers; a large fairground organ and the parish church choir. First Great Western will offer one direct return service to Dunster, departing from Bristol Temple Meads early afternoon and returning from Dunster in the late evening, over the West Somerset Railway. Ticket prices for Standard Class return travel will be ^29.50 for an adult and ^14.75 for a child (aged 5 to 15 years), with Family Tickets also available for ^75.50 (2 adults and 2 children) First Class travel options are also available. See https://www.firstgreatwestern.co.uk/Destinations/Events-and-Attractions/Dunster-by-Candlelight for full details and to make bookings. |
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« Last Edit: November 30, 2014, 19:07:32 by Chris from Nailsea »
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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John R
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« Reply #1 on: November 29, 2014, 15:28:54 » |
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Having booked this yesterday at 1129, by 1757 I've had a message to say that it's now been cancelled. Lack of numbers maybe?  |
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JayMac
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« Reply #2 on: November 29, 2014, 16:20:37 » |
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It's still being advertised on the FGW▸ website. Only if you click, 'Buy Tickets' do you learn of the cancellation.  Off to social media to let 'em know. |
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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6 OF 2 redundant adjunct of unimatrix 01
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« Reply #3 on: November 30, 2014, 20:05:42 » |
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I was booked on this, thankfully my hotel was refundable on the plus side if you did manage to book it you now get 50% off a future tour |
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John R
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« Reply #4 on: November 30, 2014, 20:11:25 » |
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The email I got from FGW▸ doesn't mention the 50% off a future tour (but how many tours do they do, so it is really worth much?).
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Timmer
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« Reply #5 on: November 30, 2014, 20:32:41 » |
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My guess would be lack of numbers. You would need a good show of interest to fill an HST▸ to make it pay for itself.
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Timmer
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« Reply #6 on: December 01, 2014, 17:21:16 » |
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It's still being advertised on the FGW▸ website. Only if you click, 'Buy Tickets' do you learn of the cancellation. Off to social media to let 'em know. Still on the FGW website AND I've just received FGW's latest 'Escape' e-newsletter and it's on there as well. Clearly one part of the FGW empire is not speaking to the other part. |
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JayMac
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« Reply #7 on: December 01, 2014, 17:30:06 » |
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I've pointed it out to FGW▸ Facebook and @FGW again. |
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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JayMac
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« Reply #8 on: December 01, 2014, 18:55:00 » |
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Reply on Facebook after I posted: ... and in the last hour I get the December 'escape' FGW▸ e-newsletter advertising guess what?
Have the Communications team started early on Christmas Sherry?
Hi,
Firstly, thank you for pointing our that the "Dunster by Candlelight" is no longer running and that it is still be advertised on our website and by our Marketing Team. Although your earlier comments have now been passed to Marketing and Web Support managers, they do have various duties to balance at any one time and as such they simply may not have had time to amend the website yet.
That being said, I realise hat this does not create the best impression, so I have contacted them again. Please rest assured that they will amend this as soon as possible, but that it may not be with immediate effect.
Again, thank you for contacting me and bringing this to my attention,
Dave
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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johoare
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« Reply #9 on: December 01, 2014, 19:24:17 » |
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Without wishing to detract from this thread.. "balancing duties" appears to be an FGW▸ excuse that is starting to appear that I've not seen before.. It was used on me (on twitter) the other day for a reason a train alteration (that impacted quite a lot of people) wasn't shown on journeycheck.. Or maybe I'm just being cynical  |
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Timmer
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« Reply #10 on: December 01, 2014, 20:06:13 » |
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It doesn't but take but a minute to go into your website back office to switch off a webpage, so sorry FGW▸ not buying that one. I'm sure more than one person at FGW has access to their website back office.
Regards the e-newsletter. I guess it would depend when the decision was taken last week to cancel the train to Dunster. But ideally the newsletter should have been 'pulled' today had someone informed the marketing team that the train was no longer running.
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ChrisB
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« Reply #11 on: December 01, 2014, 20:16:39 » |
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Depends on who controls various pages of their site, some of which is handled by external agency(s).
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ChrisB
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« Reply #13 on: December 01, 2014, 21:48:44 » |
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Was it bring advertised there as well?
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