Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 13:35 20 Apr 2025
 
- Oldest serving US astronaut returns to Earth on 70th birthday
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 10/05/25 - BRTA Westbury
10/05/25 - Model Railsay Show, Calne
13/05/25 - Melksham TUG / AGM
14/05/25 - West Wiltshire RUG

On this day
20th Apr (1789)
Opening of Sapperton Canal Tunnel

Train RunningCancelled
10:36 Paignton to London Paddington
11:19 Swansea to London Paddington
13:30 London Paddington to Bristol Temple Meads
14:00 Cheltenham Spa to Swindon
15:29 Swindon to Cheltenham Spa
15:40 Plymouth to Penzance
17:00 Cheltenham Spa to London Paddington
17:09 Weston-Super-Mare to Severn Beach
17:16 Bristol Temple Meads to Severn Beach
17:30 London Paddington to Bristol Temple Meads
17:37 London Paddington to Swansea
17:48 Bristol Temple Meads to Weymouth
18:00 Cardiff Central to Taunton
18:01 Severn Beach to Bristol Temple Meads
18:15 Penzance to Plymouth
18:35 Severn Beach to Bristol Temple Meads
19:43 Swindon to Westbury
20:00 Bristol Temple Meads to London Paddington
20:09 Portsmouth Harbour to Cardiff Central
20:11 Weymouth to Bristol Temple Meads
20:17 Taunton to Bristol Temple Meads
21:39 Bristol Temple Meads to Gloucester
22:45 London Paddington to Bristol Parkway
23:12 Bristol Temple Meads to Weston-Super-Mare
23:49 Weston-Super-Mare to Bristol Temple Meads
Short Run
08:47 Penzance to Cardiff Central
10:14 Portsmouth & Southsea to Cardiff Central
10:25 Cardiff Central to Portsmouth Harbour
10:50 Penzance to Cardiff Central
10:55 Cardiff Central to Penzance
11:09 Portsmouth Harbour to Cardiff Central
11:25 Cardiff Central to Portsmouth Harbour
11:41 Swindon to Weymouth
11:50 Penzance to Cardiff Central
11:57 Cardiff Central to Exeter St Davids
12:09 Portsmouth Harbour to Cardiff Central
12:25 Cardiff Central to Portsmouth Harbour
13:00 Cardiff Central to Penzance
13:09 Portsmouth Harbour to Cardiff Central
13:16 Taunton to Cardiff Central
13:25 Okehampton to Exeter Central
13:25 Cardiff Central to Portsmouth Harbour
14:00 Cardiff Central to Penzance
14:07 London Paddington to Cardiff Central
14:09 Portsmouth Harbour to Cardiff Central
14:25 Cardiff Central to Portsmouth Harbour
15:00 Cardiff Central to Penzance
15:09 Portsmouth Harbour to Cardiff Central
15:25 Cardiff Central to Portsmouth Harbour
15:35 Severn Beach to Weston-Super-Mare
15:42 Exeter St Davids to Cardiff Central
16:00 Cardiff Central to Taunton
16:18 Penzance to London Paddington
16:25 Cardiff Central to Portsmouth Harbour
16:36 Cardiff Central to London Paddington
17:00 Cardiff Central to Taunton
17:25 Cardiff Central to Portsmouth Harbour
17:40 Cardiff Central to Westbury
18:00 London Paddington to Penzance
18:11 Castle Cary to Swindon
19:39 Bristol Temple Meads to Worcester Shrub Hill
20:30 London Paddington to Weston-Super-Mare
20:30 Cardiff Central to Portsmouth Harbour
21:57 Worcester Shrub Hill to Bristol Temple Meads
Delayed
12:37 London Paddington to Swansea
etc
PollsThere are no open or recent polls
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
April 20, 2025, 13:48:52 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[189] Fortuitous connections ... and an App which fails to offer the...
[112] RNLI station celebrates 10 years of saving lives - Portishead,...
[58] FOSS and FOSW validity - some quirks
[57] St Erth station - facilities, footbridge, improvements, incide...
[47] More than half of train travellers now use the railway for lei...
[44] Eyesight rules for motorists unsafe, says coroner
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: [1] 2 3
  Print  
Author Topic: Yes you can. You pay. Then no, you can't.  (Read 21748 times)
grahame
Administrator
Hero Member
*****
Posts: 43856



View Profile WWW Email
« on: August 29, 2014, 13:07:51 »

Would welcome views / comments on this scenario, as reported to me by a person who had cycled from Melksham to another Wiltshire town and wanted to get the train back from there.

a) Person goes to station and asks at booking office if she can take her cycle on the train at xx:xx (next train) to Trowbridge.   Told, yes, she can.

b) Buys ticket

c) Is then denied boarding

Travels on next train to Trowbridge, missing Melksham connection.

Logged

Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
Phil
Global Moderator
Hero Member
*****
Posts: 2062



View Profile
« Reply #1 on: August 29, 2014, 14:20:21 »

My understanding is that the person was also very concerned because the delay meant that their car parking ticket over-ran - luckily for them however the parking authorities weren't on the ball that day, so the fine was avoided. It would be interesting to see if the fine could have been claimed back in full or in part though (doubt it somehow)
Logged
JayMac
Data Manager
Hero Member
******
Posts: 19304



View Profile
« Reply #2 on: August 29, 2014, 16:38:22 »

Cycle space is always subject to availability. That should be communicated to a passenger making such a query though.
Logged

"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
grahame
Administrator
Hero Member
*****
Posts: 43856



View Profile WWW Email
« Reply #3 on: August 29, 2014, 16:45:01 »

Cycle space is always subject to availability. That should be communicated to a passenger making such a query though.

... agreed.   But it was NOT communicated - they were given the clear indication that they would be able to take their cycles on the train at XX:XX, without any caveats, and on that basis entered into a contract to travel y purchasing a ticket.

Very interesting ... in that I have been talking about cycles on trains with a member of the TOC (Train Operating Company) team this afternoon, and cycles is such an emotive subject with them that I would suggest that it's one of the more difficult areas for interested parties to discuss positively and dispassionately!
Logged

Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
SDS
Hero Member
*****
Posts: 772


Badgerline


View Profile
« Reply #4 on: August 29, 2014, 17:03:22 »

Sorry but the train was apparently full.

Logged

I do not work for FGW (First Great Western) and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC (Train Operating Company) including First Great Western.
Richard Fairhurst
Global Moderator
Hero Member
*****
Posts: 1283


View Profile Email
« Reply #5 on: August 29, 2014, 18:21:35 »

What you can't see in SDS's pic is that the designated cycle space is just out of shot and is full up with suitcases...
Logged
thetrout
Hero Member
*****
Posts: 2612



View Profile
« Reply #6 on: August 29, 2014, 18:37:42 »

You should see what happens when someone boards a Class 150/2 with a 4th Bike. Then 2 stops up the line, someone with a Wheelchair wants to board. But a bike is now in the Wheelchair space... Roll Eyes

It put the conductor in a very difficult position and I think she had to make the decision of who she was going to annoy the least!
Logged

Grin Grin Grin Grin
SDS
Hero Member
*****
Posts: 772


Badgerline


View Profile
« Reply #7 on: August 29, 2014, 20:23:53 »

Easy

The Equality Act protects the Mobility Impaired customer. It Doesn't protect the Cyclist. So off goes the Cyclist. It all reality the 4th bike shouldn't have been allowed on in the first place 'just in case' their is a wheelchair.
Logged

I do not work for FGW (First Great Western) and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC (Train Operating Company) including First Great Western.
lordgoata
Transport Scholar
Hero Member
******
Posts: 415



View Profile
« Reply #8 on: August 29, 2014, 20:35:51 »

Easy

The Equality Act protects the Mobility Impaired customer. It Doesn't protect the Cyclist. So off goes the Cyclist. It all reality the 4th bike shouldn't have been allowed on in the first place 'just in case' their is a wheelchair.


Hardly equality then is it!  Wink

As an avid cyclist, full size cycles on trains p*ss me right off. They should either add space, or just ban the lot. Personally I would have converted the 1st classes on the Turbos to cycle areas, and anyone with a bike (inc folding) made to stand in there with the bikes - that would have freed up even more seats!

Even when the rules state no bikes, none of the staff stop people with them. There was a poster up at Maidenhead for months saying no bikes on Turbos that arrive at Paddington before 9:30 (I think it was), but I only ever once saw someone being stopped (and physically dragged off) - but that was when the 180 was replaced with a (2 car if I recall) turbo.

There is some guy that gets off at Maidenhead who hoiks up his full size bike onto his shoulder in the vestibule before getting off - he almost hit me so many times I moved to another area on the train just to avoid the idiot.
Logged
Phil
Global Moderator
Hero Member
*****
Posts: 2062



View Profile
« Reply #9 on: August 29, 2014, 21:25:40 »

Easy

The Equality Act protects the Mobility Impaired customer. It Doesn't protect the Cyclist. So off goes the Cyclist. It all reality the 4th bike shouldn't have been allowed on in the first place 'just in case' their is a wheelchair.


So what happens if there's, for example, no bikes but several wheelchairs? What happens if the Lower Moulding on the Scroat Wheelchair Users' Club decides to have an outing by train one day, and all 12 of them turn up at once? Are they all protected, and the TOC (Train Operating Company) required to start removing seats to make space for them?
Logged
ellendune
Transport Scholar
Hero Member
******
Posts: 4524


View Profile
« Reply #10 on: August 29, 2014, 21:47:27 »

The point is that a bike is luggage and therefore discretionary. And if not a folding bike very large luggage. The bike user can travel without his/her bike. A wheelchair is essential for the user to travel. There is no contest.

Logged
SDS
Hero Member
*****
Posts: 772


Badgerline


View Profile
« Reply #11 on: August 29, 2014, 21:49:56 »

Easy

The Equality Act protects the Mobility Impaired customer. It Doesn't protect the Cyclist. So off goes the Cyclist. It all reality the 4th bike shouldn't have been allowed on in the first place 'just in case' their is a wheelchair.


So what happens if there's, for example, no bikes but several wheelchairs? What happens if the Lower Moulding on the Scroat Wheelchair Users' Club decides to have an outing by train one day, and all 12 of them turn up at once? Are they all protected, and the TOC (Train Operating Company) required to start removing seats to make space for them?

I think the "Reasonable Adjustments" under domestic law would come into play on this one. But even then under European Law FGW (First Great Western) would have to find alternative transport for them.
Cyclists should be completely and utterly banned, no exceptions. I dont care if you got a ^27.47bn brompton bike or a 99p folding bike from halfords or a ^9.99 full man-sized bike. Trains are for humans (term used loosely in accordance with the great unwashed of Reading and Glastonbury festivals) and not for stupid bikes.
Logged

I do not work for FGW (First Great Western) and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC (Train Operating Company) including First Great Western.
CLPGMS
Sr. Member
****
Posts: 155


View Profile
« Reply #12 on: August 29, 2014, 22:45:50 »

Another problem with bikes is short platforms.  For example, due to the positioning of a signal at the end of the UP platform, HSTs (High Speed Train (Inter City class 43 125 units)) calling at Evesham station have coach A (in which the cycle space is provided) 3 or 4 coaches beyond the end of it.  Train Managers usually allow bikes to be stored in the vestibules of the front 4 coaches and, if someone boards at Evesham with a bike, I have seen the train delayed at the next suitable station so that the bike can be moved to the correct place.  In Evesham's case, the next station is Honeybourne.  Here, there can be a problem with bikes stored in the rear portion of a Class 180 on trains heading towards Worcester.  The DOWN platform is only 3 coaches long. On occasions, the Train Manager has had to request the driver to draw forward to allow a bike to be removed from the train.  This results in delays.
Logged
Alan Pettitt
Sr. Member
****
Posts: 229


View Profile Email
« Reply #13 on: August 30, 2014, 00:38:52 »

The last time I took a bike on a train, some 45 years ago, it was a piece of cake, simply paid for a ticket for the bike, train arrived at Preston Park, put bike in guard's van, got on train,  got off East Croydon, sorted. I think the bike ticket cost as much as my child's fare, but I can't really remember.  Stupid idea to get rid of guard's compartments, and fares for bikes.
Logged
Richard Fairhurst
Global Moderator
Hero Member
*****
Posts: 1283


View Profile Email
« Reply #14 on: August 30, 2014, 09:27:36 »

Cyclists should be completely and utterly banned, no exceptions.

I do not work for FGW (First Great Western)

Thank goodness for that!
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1] 2 3
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of pageJump to Forum Home Page