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lordgoata
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« Reply #165 on: July 28, 2014, 09:39:41 » |
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Bit late to the party here, but my trip home Friday wasn't as bad as I anticipated. There was a couple of massive flashes in the office around 15:00 on Friday, so as soon as my meeting finished I took a look at the trains and saw the strike at Twyford. I set off to the station usual time, but didn't rush.
About 16:35, the 16:07 to Oxford arrived. CIS▸ said it didn't stop (I think it was expecting the freight train that comes through at that time!), but it did and several hopped off. I jumped on, finding it surprisingly empty. The driver came on to say sorry for all the confusion, and confirmed she would be all stops to Oxford, and explained the issue at Twyford, that she was waiting for Swindon to wave her through the signals and that when we left Maidenhead we would be making two more signal stops before Twyford, and would be running slow.
Not sure what time we left, guess it was maybe 16:40. Sure enough we stopped as detailed, and all the time she was constantly updating us on what was happening, apologising for the temperature in the carriages and even telling us when we reached the damage signal that NR» were working on!
As we arrived at Reading she announced we would be terminating, but the service on platform 12 was now the stopper to Oxford.
I thanked her as we got off, for all the updates and she again apologised for the temperature - which wasn't that bad to be fair - but I joked it could have been worse, it could have been one of the services with "air conditioning", to which she found amusing.
Arrived at platform 12 and hopped on the train and we pulled out around 17:30 - and was smooth sailing from there.
So all in all, for me, wasn't too bad this time.
Gotta say, all the updates from the driver did make a huge difference, and the fact she seemed quite chirpy probably helped. I mean she was apologising about the weather at one point, saying there really was a storm, not that you'd know it looking outside now!
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ChrisB
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« Reply #166 on: July 28, 2014, 10:11:08 » |
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iii) what is the contingency plan to ensure that customers are looked after/enabled to get home in these circumstances Strictly, they aren't required to have one to get pax home after an Act of God. If the damage was such that no trains were able to run, you'd have to get yourself home. Or stay over at your expense. Just something to bear in mind. |
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TaplowGreen
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« Reply #167 on: July 28, 2014, 10:26:10 » |
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iii) what is the contingency plan to ensure that customers are looked after/enabled to get home in these circumstances Strictly, they aren't required to have one to get pax home after an Act of God. If the damage was such that no trains were able to run, you'd have to get yourself home. Or stay over at your expense. Just something to bear in mind. Fair point, but it will be interesting to know if they have a plan, or whether it's simply a case of "sorry folks, you're on your own" as it seemed to be on Friday - at the VERY least IMHO▸ it should consist of having sufficient staff available to signpost alternative means of transport and direct customers to it, organising transport for vulnerable customers, arranging taxi shares etc............this doesn't need to be specifically customer service staff, others should be able to help, you don't/shouldn't need specific "customer relations" training to be able to help out in a crisis although I'm sure that some will wave this flag......no reason why managers and other office staff can't be included in this......when it's all hands to the pumps. The key is communication and information - FGW▸ are woeful at both of these at the moment. |
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SDS
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« Reply #168 on: July 28, 2014, 11:53:34 » |
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TG ask Hopwood these questions, he (or his lackeys) wont know the answers.
1)How many of the ribena brigade were on duty and how many were actually on the concourse and had not run away from being asked slightly hard questions.
2)How many suits were hiding in the drivers messroom who could be customer facing. (Hint its double figures).
3)What ever happened to the CATs team.
4)Why does FGW▸ continue to allow Notwork Fail to constantly disrupt customers and what is he actually doing about it.
5)Why does FGW continue to allow Notwork Fail at PAD» to be utterly useless.
Remember 'customer service' staff will include the Gateline staff, ATEs, TEs, Booking office staff, Reservation labellers (who also were hiding) so is quite a broad area. I will hazard a guess you had around 16 Gateline Staff, 6 ribenas, 4 helpdesk staff, full booking office, 1 dsm on duty.
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I do not work for FGW▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC▸ including First Great Western.
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a-driver
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« Reply #169 on: July 28, 2014, 12:02:42 » |
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Just out of interest, Virgin Trains threatened to take legal action against Network Rail for its infrastructure related problems on the West Coast route a few years, does anyone know the outcome of it? Was it just a PR▸ stunt by Virgin or were they effectively silenced and that's why we have the agreement that no TOC▸ can't publicly slate Network Rail? Either way it seemed to go quiet.
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ChrisB
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« Reply #170 on: July 28, 2014, 12:07:43 » |
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Can't remember why, but I do remember a press piece saying that Virgin had cancelled the legal action
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Steve Bray
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« Reply #171 on: July 28, 2014, 13:23:26 » |
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Answering the earlier post by CLPGMS about 'how intending passengers got home' in my case it was taxi. I was travelling from Richmond to Great Malvern on Friday evening. My SW train from Richmond was around 15 minutes late arriving into Reading just before 7pm. Then I took the 1910 Cross Country to Oxford; that left around 10 minutes late, but due to Track Circuit issues at Radley,took around 45 minutes to Oxford. I was hoping that the 1922 ex Pad might have started at Oxford, but at around 8.20pm, it was announced that this service would be a road replacement service, and pax for the Cotswold Line should make their way to the front of the station. There were 30 or so pax milling around and we were all directed into taxis to various destinations. So I shared a taxi with 2 others to Worcester, but there were others wanting to go as far as Hereford. If the Cross Country train had been on time, I would have been tempted to take it to New Street and then connect with London Midland to Malvern. However Cross Country were NOT accepting FGW▸ tickets which was a bit depressing under the circumstances. (London Midland were, so full marks to them).
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insider
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« Reply #172 on: July 28, 2014, 13:30:56 » |
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A friend in the control centre has sent me this, this is all the CSL2 messages that were sent internally from end to start(sorry its upside down>>read from bottom up to male sense)
It should also be noted that all the info shown, was also displayed on Journeycheck and was publicaly available, only internal text is under the internal info heading on each message.
UPDATED 21 CORE MSG 19 (CSL2 ACTIVATED STEADY STATE)-RED: Lightning having damaged equip... 26/07/14
01:48
Following lightning having damaged equipment between Reading and Slough all lines have now reopened.
Impact:
Train services running to and from these stations are returning to normal but some services may still be revised at short notice. Disruption is expected until 13:30 26/07.
Customer Advice:
Owing to the major disruption during Friday afternoon / evening, following the damage sustained by signalling equipment due to a lightning strike, many of our trains are not in the correct position for us to be able to operate a full service on Saturday morning. Individual train service alterations will be advised in due course.
Any customers holding tickets dated for Friday 25th July who were unable to make their intended journey may use tickets dated for Friday on Saturday 26th July 2014 instead.
Hide More Information
Further Information:
An update will follow within the next 5 hours.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 13:30
UPDATED 20 CORE MSG 18 (CSL2 ACTIVATED STEADY STATE)-RED: Lightning having damaged equip... 25/07/14
22:58
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled, delayed by up to 30 mins or revised at short notice. Disruption is expected until 03:30 26/07.
Hide More Information
Further Information:
An update will follow within the next 1 hour.
Today's tickets will be valid for travel on Saturday 26th July.
Internal Information:
Lightning strike at Ruscombe. Servere disruption to be expected on all routes until close of service.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 03:30
UPDATED 19 CORE MSG 17 (CSL2 ACTIVATED STEADY STATE)-RED: Lightning having damaged equip... 25/07/14
21:56
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
Arrangements previously made with First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley to convey passengers have now been withdrawn.
Cross Country services are conveying passengers between Bristol Temple Meads and Plymouth in both directions until further notice.
Arriva Trains Wales services are conveying passengers via any reasonable route until further notice.
Arriva Trains Wales and Virgin Trains services are conveying passengers via any reasonable route until further notice.
Hide More Information
Further Information:
An update will follow within the next 1 hour.
Today's tickets will be valid for travel on Saturday 26th July.
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 21:56: Temporary block working withdrawn
Update at 20:11: Trains are running normally on down main and down relief. Temporary block working on up relief. Talking past TR77 on up main.
Update at 19:52: A line block of 15 minutes will be taken so techs can investigate.
Todays tickets will be valid for travel on Saturday 26th July.
Update at 18:30: Signaller running normally on the down main except talking passed TR6 Ruscombe.
TBW▸ in place on the up relief at 18:20
Update at 18:08: 4 buses ordered for Reading so far none available
6 buses ordered for Twyford/Maidenhead so far only 2 abvailable.
Update at 17:48: Temporary block working to be in place at 18:00.
Update at 16:05: Temporary block working in place in 1 hour.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM▸ en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 18 CORE MSG 16 (CSL2 ACTIVATED STEADY STATE)-RED: Lightning having damaged equip... 25/07/14
21:08
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Bristol Temple Meads and Plymouth in both directions until further notice.
Arriva Trains Wales services are conveying passengers via any reasonable route until further notice.
Arriva Trains Wales and Virgin Trains services are conveying passengers via any reasonable route until further notice.
Hide More Information
Further Information:
An update will follow within the next 1 hour.
Today's tickets will be valid for travel on Saturday 26th July.
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 20:11: Trains are running normally on down main and down relief. Temporary block working on up relief. Talking past TR77 on up main.
Update at 19:52: A line block of 15 minutes will be taken so techs can investigate.
Todays tickets will be valid for travel on Saturday 26th July.
Update at 18:30: Signaller running normally on the down main except talking passed TR6 Ruscombe.
TBW in place on the up relief at 18:20
Update at 18:08: 4 buses ordered for Reading so far none available
6 buses ordered for Twyford/Maidenhead so far only 2 abvailable.
Update at 17:48: Temporary block working to be in place at 18:00.
Update at 16:05: Temporary block working in place in 1 hour.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 17 CORE MSG 15 (CSL2 ACTIVATED STEADY STATE)-RED: Lightning having damaged equip... 25/07/14
20:13
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Bristol Temple Meads and Plymouth in both directions until further notice.
Arriva Trains Wales services are conveying passengers via any reasonable route until further notice.
Arriva Trains Wales and Virgin Trains services are conveying passengers via any reasonable route until further notice.
Hide More Information
Further Information:
An update will follow within the next 1 hour.
Today's tickets will be valid for travel on Saturday 26th July.
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 20:11: Trains are running normally on down main and down relief. Temporary block working on up relief. Talking past TR77 on up main.
Update at 19:52: A line block of 15 minutes will be taken so techs can investigate.
Todays tickets will be valid for travel on Saturday 26th July.
Update at 18:30: Signaller running normally on the down main except talking passed TR6 Ruscombe.
TBW in place on the up relief at 18:20
Update at 18:08: 4 buses ordered for Reading so far none available
6 buses ordered for Twyford/Maidenhead so far only 2 abvailable.
Update at 17:48: Temporary block working to be in place at 18:00.
Update at 16:05: Temporary block working in place in 1 hour.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 16 CORE MSG 14 (CSL2 ACTIVATED STEADY STATE)-RED: Lightning having damaged equip... 25/07/14
19:54
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Bristol Temple Meads and Plymouth in both directions until further notice.
Arriva Trains Wales services are conveying passengers via any reasonable route until further notice.
Arriva Trains Wales and Virgin Trains services are conveying passengers via any reasonable route until further notice.
Hide More Information
Further Information:
An update will follow within the next 1 hour.
Today's tickets will be valid for travel on Saturday 26th July.
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 19:52: A line block of 15 minutes will be taken so techs can investigate.
Todays tickets will be valid for travel on Saturday 26th July.
Update at 18:30: Signaller running normally on the down main except talking passed TR6 Ruscombe.
TBW in place on the up relief at 18:20
Update at 18:08: 4 buses ordered for Reading so far none available
6 buses ordered for Twyford/Maidenhead so far only 2 abvailable.
Update at 17:48: Temporary block working to be in place at 18:00.
Update at 16:05: Temporary block working in place in 1 hour.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 15 CORE MSG 13 (CSL2 ACTIVATED STEADY STATE)-RED: Lightning having damaged equip... 25/07/14
19:20
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Bristol Temple Meads and Plymouth in both directions until further notice.
Arriva Trains Wales services are conveying passengers via any reasonable route until further notice.
Arriva Trains Wales and Virgin Trains services are conveying passengers via any reasonable route until further notice.
Hide More Information
Further Information:
An update will follow within the next 1 hour.
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 18:30: Signaller running normally on the down main except talking passed TR6 Ruscombe.
TBW in place on the up relief at 18:20
Update at 18:08: 4 buses ordered for Reading so far none available
6 buses ordered for Twyford/Maidenhead so far only 2 abvailable.
Update at 17:48: Temporary block working to be in place at 18:00.
Update at 16:05: Temporary block working in place in 1 hour.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 14 CORE MSG 12 (CSL2 ACTIVATED STEADY STATE)-RED: Lightning having damaged equip... 25/07/14
18:30
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Bristol Temple Meads and Plymouth in both directions until further notice.
Hide More Information
Further Information:
An update will follow within the next 1 hour.
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 18:30: Signaller running normally on the down main except talking passed TR6 Ruscombe.
TBW in place on the up relief at 18:20
Update at 18:08: 4 buses ordered for Reading so far none available
6 buses ordered for Twyford/Maidenhead so far only 2 abvailable.
Update at 17:48: Temporary block working to be in place at 18:00.
Update at 16:05: Temporary block working in place in 1 hour.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 13 CORE MSG 11 (CSL2 ACTIVATED STEADY STATE)-RED: Lightning having damaged equip... 25/07/14
18:09
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Bristol Temple Meads and Plymouth in both directions until further notice.
Hide More Information
Further Information:
An update will follow within the next 1 hour.
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 18:08: 4 buses ordered for Reading so far none available
6 buses ordered for Twyford/Maidenhead so far only 2 abvailable.
Update at 17:48: Temporary block working to be in place at 18:00.
Update at 16:05: Temporary block working in place in 1 hour.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 12 CORE MSG 10 (CSL2 ACTIVATED STEADY STATE)-RED: Lightning having damaged equip... 25/07/14
17:48
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Bristol Temple Meads and Plymouth in both directions until further notice.
Hide More Information
Further Information:
An update will follow within the next 1 hour.
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 17:48: Temporary block working to be in place at 18:00.
Update at 16:05: Temporary block working in place in 1 hour.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 11 CORE MSG 9 (CSL2 ACTIVATED STEADY STATE)-RED: Lightning having damaged equipm... 25/07/14
17:04
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Bristol Temple Meads and Plymouth in both directions until further notice.
Hide More Information
Further Information:
An update will follow within the next 1 hour.
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 16:05: Temporary block working in place in 1 hour.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 10 CORE MSG 8 (CSL2 ACTIVATED)-RED: Lightning having damaged equipment Reading -... 25/07/14
16:51
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Bristol Temple Meads and Plymouth in both directions until further notice.
Hide More Information
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 16:05: Temporary block working in place in 1 hour.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 9 CORE MSG 7 (CSL2 ACTIVATED)-RED: Lightning having damaged equipment Reading -... 25/07/14
16:36
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Bristol Temple Meads and Plymouth in both directions until further notice.
Hide More Information
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 16:05: Temporary block working in place in 1 hour.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 8 CORE MSG 6 (CSL2 ACTIVATED)-RED: Lightning having damaged equipment Reading -... 25/07/14
16:20
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Bristol Temple Meads and Plymouth in both directions until further notice.
Hide More Information
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 16:05: Temporary block working in place in 1 hour.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 7 CORE MSG 5 (CSL2 ACTIVATED)-RED: Lightning having damaged equipment Reading -... 25/07/14
16:05
Owing to lightning having damaged equipment between Reading and Slough fewer trains are able to run on all lines.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Hide More Information
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 16:05: Temporary block working in place in 1 hour.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 6 CORE MSG 4 (CSL2 ACTIVATED)-RED: Lightning having damaged equipment Reading -... 25/07/14
16:00
Owing to lightning having damaged equipment between Reading and Slough all lines are affected.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Hide More Information
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Please note: passengers can not travel via London Waterloo due to major signalling problems.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 5 CORE MSG 3 (CSL2 ACTIVATED)-RED: Lightning having damaged equipment Reading -... 25/07/14
15:54
Owing to lightning having damaged equipment between Reading and Slough all lines are affected.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
First Berkshire Buses 1B & 2 Slough (Bus Station) - Burnham, First Berkshire Bus 75 Maidenhead - Taplow - Burnham - Slough (Bus Station) - Langley and First Berkshire Bus 76 Burnham - Slough (Bus Station) - Langley services are conveying passengers via any reasonable route until further notice.
Hide More Information
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 4 CORE MSG 2 (CSL2 ACTIVATED)-RED: Lightning having damaged equipment Reading -... 25/07/14
15:50
Owing to lightning having damaged equipment between Reading and Slough all lines are affected.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Customer Advice:
Chiltern Railways services are conveying passengers via any reasonable route until further notice.
Cross Country services are conveying passengers between Oxford and Banbury in both directions until further notice.
Underground services are conveying passengers via any reasonable route until further notice.
Hide More Information
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
Show full message Show full message Hide messageHide message UPDATED 3 CORE MSG 1 (CSL2 ACTIVATED)-RED: Lightning having damaged equipment Reading -... 25/07/14
15:45
Owing to lightning having damaged equipment between Reading and Slough all lines are affected.
Impact:
Train services running to and from these stations may be cancelled or delayed at short notice. An estimate for the resumption of normal services will be provided as soon as the problem has been fully assessed.
Hide More Information
Internal Information:
Lightning strike at Ruscombe. All trains at a stand in the area.
Update at 15:44: A reduced service will be in place.
Update at 15:39: Reading MOM en route.
Posted By:3070 No.:1313085358 Expiry Time:26/07/14 02:00
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Super Guard
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« Reply #173 on: July 28, 2014, 19:36:25 » |
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For those who like pretty pictures with a high scientific content, the Met Office now has quite a lot of stuff about last winter, including report called The Recent Storms and Floods in the UK▸ . This says quite clearly that none of the storms, nor general amount of rain, was exceptional; it was the persistence of the weather type wot did it. And when addressing the question of whether this is an aspect of climate change, the answer is that "there is now some emerging evidence". What is true irrespective of that "climate change" label is that warm air holds more moisture, and there has been a short-term warming locally (1^C in the last 30 years). That increase in humidity is quite rapid - 6-7% per ^C. That provides more rain, but also more latent heat of evaporation of water, which powers the steam engine that drives storms. So we expect a bit more rain and storminess, but that comes on top of something very variable. Did anyone see the BBC» programme "Cloud Lab"? One of their "discoveries", was that the world's effort to reduce CO2 and pollution levels is causing higher ocean temperatures as clouds are cleaner and more sun gets through. This then feeds stronger hurricanes and storms. (Granted they were looking at Florida/New Orleans and across the US, but was quite fascinating and questioned the standard climate change beliefs too..) I believe it's still available on iPlayer for a couple more days. |
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Any opinions made on this forum are purely personal and my own. I am in no way speaking for, or offering the views of First Great Western or First Group.
If my employer feels I have broken any aspect of the Social Media Policy, please PM me immediately, so I can rectify without delay.
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stuving
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« Reply #174 on: July 28, 2014, 20:05:03 » |
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Did anyone see the BBC» programme "Cloud Lab"? One of their "discoveries", was that the world's effort to reduce CO2 and pollution levels is causing higher ocean temperatures as clouds are cleaner and more sun gets through.
Not CO2 - that's "clean" pollution - the effect is caused by dust, smoke, etc. The observation is not new of course; there are all those severe global cold spells in history due to volcanic dust. This is just new measurements showing an effect from the much smaller man-made sources. People have even suggested generating huge clouds of such smoke as a way of reducing global warming, though the idea is not exactly popular. |
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stuving
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« Reply #175 on: July 29, 2014, 00:49:34 » |
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I've been playing around with reformatting the Realtime Trains data for last Friday so as to show clearly what ran and what didn't. Below is (I hope) a full list of trains due or actually arriving at Reading from Paddington, during the period when trains were being affected. It shows the two Oxford trains that were cancelled at Reading (2N46 and 2N48), and also the trains started at Reading (as "Cancel to RDG‡") though without times. From midnight trains ran pretty much to timetable.
It is striking how few trains got got through the "dead" area at Ruscombe. I can't help thinking that even with the current procedures it should be possible to do better than that.
ID Destination Plan Act Arr
1D43 Oxford 15:22 15:48
2N44 Oxford 15:21 15:20
1C19 Bristol Temple Meads 15:25 16:05
1C86 Penzance 15:31 16:20
2R45 Terminates here 15:43 16:39
1B48 Cardiff Central 15:41 17:05
1K68 Bedwyn 15:47 16:38
2N46 Terminates here (cancelled) 15:50 16:56
1D45 Oxford 15:51 17:19
1C20 Bristol Temple Meads 15:55 17:45
1G47 Cheltenham Spa 16:00 Cancel
1B51 Swansea 16:10 Cancel
2R47 Terminates here 16:15 Cancel
1W47 Worcester Shrub Hill 16:17 Cancel
2N48 Terminates here (cancelled) 16:23 17:21
1C21 Bristol Temple Meads 16:25 Cancel
1C87 Penzance 16:31 Cancel
1B55 Swansea 16:42 Cancel
2R49 Terminates here 16:46 Cancel
1K74 Bedwyn Cancel to RDG
2M50 Banbury 16:51 Cancel
1D49 Oxford 16:52 Cancel
1C22 Taunton 16:55 18:26
1C88 Plymouth 17:00 18:08
1B59 Swansea 17:10 17:48
2R51 Terminates here 17:18 Cancel
1D51 Oxford 17:19 Cancel
2N52 Oxford 17:21 Cancel
1C23 Bristol Temple Meads Cancel to RDG
1C89 Penzance 17:28 Cancel
1C90 Bristol Temple Meads 17:37 Cancel
1B63 Carmarthen 17:40 Cancel
2R53 Terminates here 17:46 Cancel
1W07 Hereford 17:49 Cancel
1D53 Oxford 17:54 Cancel
1C24 Taunton 17:54 Cancel
2R54 Terminates here 18:00 Cancel
1C91 Newton Abbot 17:57 18:25
1G60 Cheltenham Spa Pass Cancel
1B69 Swansea 18:10 Cancel
1D57 Oxford 18:14 Cancel
1W59 Worcester Shrub Hill 18:20 Cancel
1C25 Bristol Temple Meads 18:24 Cancel
2M56 Banbury 18:26 Cancel
1C92 Penzance 18:28 18:48
1J93 Frome 18:35 Cancel
2R59 Terminates here 18:44 Cancel
1B76 Swansea 18:39 Cancel
1W08 Hereford 18:49 Cancel
1C26 Weston-super-Mare 18:53 19:06
1D61 Oxford 18:56 Cancel
2R61 Terminates here 19:00 Cancel
1C94 Plymouth Cancel to RDG
1B79 Swansea 19:10 19:24
2N62 Oxford 19:13 Cancel
1G70 Cheltenham Spa 19:18 Cancel
1D67 Oxford 19:21 Cancel
2N64 Oxford 19:26 Cancel
1C27 Bristol Temple Meads 19:24 Cancel
1C95 Penzance 19:28 19:38
1D68 Oxford 19:41 Cancel
2R69 Terminates here 19:45 Cancel
1B81 Swansea 19:46 Cancel
1W09 Hereford 19:51 Cancel
1D69 Oxford 19:56 Cancel
1C28 Weston-super-Mare 19:55 20:13
2R71 Terminates here 20:00 Cancel
2R73 Terminates here 20:13 Cancel
1C96 Plymouth 20:09 20:26
1G88 Worcester Shrub Hill 20:18 Cancel
1M73 Banbury 20:21 Cancel
2N74 Oxford 20:25 Cancel
1C29 Bath Spa 20:24 20:36
1B88 Swansea 20:40 20:51
2R77 Terminates here 20:45 Cancel
2N78 Oxford Cancel to RDG
1W75 Great Malvern 20:52 Cancel
1R10 Terminates here 21:00 Cancel
1C98 Exeter St Davids 20:59 21:23
2R79 Terminates here 21:13 21:22
1C31 Bristol Temple Meads 21:11 21:12
1D77 Oxford 21:20 Cancel
2N80 Oxford Cancel to RDG
2R81 Terminates here 21:43 21:53
1B91 Swansea 21:39 22:03
1D79 Oxford 21:50 Cancel
2N82 Oxford Cancel to RDG
2R83 Terminates here 22:14 22:20
1C32 Exeter St Davids 22:09 22:13
1W81 Worcester Shrub Hill 22:23 22:32
2N84 Oxford 22:30 Cancel
1C33 Bristol Temple Meads 22:39 22:38
2R85 Terminates here 22:45 22:53
1P85 London Paddington Cancel to RDG
1D83 Oxford Cancel to RDG
2N86 Oxford Cancel to RDG
1B94 Swansea 23:09 23:12
1D85 Oxford 23:27 00:26
2N90 Oxford 23:40 Cancel
2R91 Terminates here 23:59 Cancel
1D87 Oxford 00:04 Cancel
1C36 Cardiff Central 00:07 00:06
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bobm
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« Reply #176 on: July 29, 2014, 07:01:09 » |
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From the FGW▸ website Sorry to our customers
We're sorry if you were caught up in the disruption on our network on Friday evening. Lightning damaged track signalling and safety equipment at Twyford, which severely affected trains into and out of Paddington into the early hours of Saturday morning.
Similar problems at other main London stations meant normal alternative travelling routes were not readily available, and Paddington station quickly filled up with customers who were unable to go any further.
The ongoing nature of the problem meant it was difficult for us to give real time updates, and the number of people waiting at the station meant trains that did run filled up very quickly.
While we got the vast majority of customers to where they needed to go, services were extremely cramped and trains were heavily delayed. Volunteers from across the business, and staff who were on leave, or had finished for the day came back into work to help keep customers moving.
I am sorry to say that, although we did our best under challenging circumstances, this wasn^t good enough.
We will be writing directly to as many customers affected as possible over the coming days.
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NickB
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« Reply #177 on: July 29, 2014, 09:16:58 » |
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So what are the odds on this being a Void Day?
Personally I think it counts, but history tells me that I have a lower threshold for these things than FGW▸ ...
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BBM
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« Reply #178 on: July 29, 2014, 09:33:03 » |
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I've been playing around with reformatting the Realtime Trains data for last Friday so as to show clearly what ran and what didn't.
Thanks very much for that, it seems to prove that no class 2 trains (i.e. stoppers) from PAD» made it through to RDG‡ between 17.21 and 21.22 which tallies with my own research on RTT» in looking at Down departures from MAI▸ and TWY▸ . So dear FGW▸ , how the blinkin' hell was I meant to get to TWY without using a taxi??? So what are the odds on this being a Void Day?
Last February we did get a week's refund on our season tickets because of the flooding even though it was an 'act of God'. Any hope of that sort of thing happening again this time I wonder? |
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Worcester_Passenger
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« Reply #179 on: July 29, 2014, 09:40:43 » |
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I'd always been led to believe that, in the Great Western universe, Isambard Kingdom was God.
Have I been misinformed?
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