red cuillen
Newbie
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« on: June 14, 2014, 19:09:31 » |
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Partly my fault as i tried to buy from Honiton, but when I asked for Exeter St D I was given the same reply - FGW▸ don't operate that route. I had to explain that I wanted EXT to RDG‡ then onward to GTW!! Several "hold please" later success!!
I read somewhere afterwards that after going through all the tedious, "press 1, press 9, press 47.5 etc" rigmarole, by pressing '2' to buy tickets I was re-directed to the trainline.co? If I'd asked for FGW customer services then I would get some-one with abit more route knowledge?? All in all 1 out of 10 for their phone system, but still please to get the ticket (^141 with no restrictions rather than ^180 off-peak) in the end!
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LiskeardRich
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« Reply #1 on: June 14, 2014, 19:21:48 » |
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If you let it get to the end of the options it then says or press hold to speak to a member of our team.
FGW▸ call centre is outsourced and operated by Serco in Plymouth. It says for ticketing enquires press one and it will transfer to the trainline.
I have a recent dealing with the call centre and would give the two staff I spoke to 11 out of 10. They were superb.
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All posts are my own personal believes, opinions and understandings!
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eightf48544
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« Reply #2 on: June 14, 2014, 20:57:47 » |
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Why redirect to Trainline don't they charge an fee for tickets?
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LiskeardRich
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« Reply #3 on: June 14, 2014, 21:06:03 » |
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Why redirect to Trainline don't they charge an fee for tickets?
Yes and no. Trainline also run FGW▸ 's web sales, when you select tickets on FGW website he redirects you to The Trainline. Whether you are charged the booking fee depends on where you originated from. |
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All posts are my own personal believes, opinions and understandings!
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JayMac
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« Reply #4 on: June 14, 2014, 21:37:23 » |
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Yes and no. Trainline also run FGW▸ 's web sales, when you select tickets on FGW website he redirects you to The Trainline.
FGW web sales are provided by ATOS, using their WebTIS 'Mixing Deck' booking engine. FGW moved to them, along with other FirstGroup TOCs▸ , from thetrainline in November 2012.
Welcome to the forum red cuillen  |
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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red cuillen
Newbie
Posts: 5
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« Reply #5 on: June 15, 2014, 10:54:35 » |
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Thank you for the welcome! I thought the subject worth raising as it was only because of my knowledge of the railway that I perservered. Not sure how many of your average user would know of this ticket, and how best to obtain one.
The line was poor quality, the on hold music very scratchy, I found it very difficult to understand the person. I wondered at the time whether, like other call centres, outside normal working hours calls are handled abroad??
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SDS
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« Reply #6 on: June 15, 2014, 12:55:11 » |
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If it isn't on a script then hold for problems!
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I do not work for FGW▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC▸ including First Great Western.
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ChrisB
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« Reply #8 on: July 14, 2014, 10:25:33 » |
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The FlyAway2/3/4 tickets do still exist, and can be obtained from the FGW▸ (and others, I guess) ticket booking website.
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Fourbee
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« Reply #9 on: July 14, 2014, 10:47:36 » |
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Just had a check and Southern do not offer it (and use WebTIS like FGW▸ ), but do offer a groupsave ticket.
Bizarrely FGW offer a flyaway two for double the price of a flyaway four when inputting 4 adults and the groupsave ticket is greyed out.
...and the SWT▸ website (trainline powered) will happily flog you the lot at full price with no discounts.
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ChrisB
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« Reply #10 on: July 14, 2014, 11:06:22 » |
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Isn't it the same price (i.e. ^60/^80) for two/three or four? So the more travelling in the group, the bigger the saving....
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Fourbee
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« Reply #11 on: July 14, 2014, 11:17:38 » |
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It should be - e.g. Reading to Gatwick out today, return in a week for 4 people a FLYAWAY FOUR is offered at ^45 and a FLYAWAY TWO at ^90.
Reducing the number of people to 2 and you get offered a FLYAWAY TWO at ^45.
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ChrisB
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« Reply #12 on: July 14, 2014, 11:45:30 » |
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Indeed, the cost from Reading is ^45 for the party of up to four. For some reason, the deck offers 2xFlyaway2 (=^90) in addition to the Flyaway4 for ^45. Doh!
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grahame
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« Reply #13 on: July 14, 2014, 12:05:37 » |
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Looks like rather a good deal? I just tried 4 adults + 4 children period return any time Melksham to Gatwick and got ^1068.00 via Reading and Guildford ... looking up Flyaway on BRFares, I think that can be done for 94 pounds? If so, it's a wonderful thing to tell people about before they drive to Gatport to fly off for the summer. I think it can be bought on the train, on the day, right?
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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ChrisB
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« Reply #14 on: July 14, 2014, 12:15:41 » |
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From an unstaffed station or closed ticket office, yes, but I think only on FGW▸ services as it's FGW-specific fare.
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