Email notifications to new posts & threads

ChrisB

Transport Scholar
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Posts: 13029

Email notifications to new posts & threads

« on: March 06, 2014, 11:42:29 »

I've not had *any* on over 24 hours....


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bobm

Administrator
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Posts: 10167

Re: Email notifications to new posts & threads

« Reply #1 on: March 06, 2014, 11:50:27 »

This was spotted last night and is related to a server problem early yesterday morning.

It is being looked at but may take until the weekend to fix. As far as we are aware everything else is fine, it is just the sending of email notifications - which also includes personal messages incidentally.

As it affects all users, I am moving this topic to Help & Assistance so everyone is aware.


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grahame

Administrator
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Posts: 43075

Re: Email notifications to new posts & threads

« Reply #2 on: March 06, 2014, 12:32:14 »

Thanks, Bob ... I'm replying (in part) to test notification here as I've just turned it on for myself for this topic. But it may not be until the weekend that I get a chance to sort it. New member emails ARE going out.

The other night was actually a pretty major update - new power supply, new cpu, extra memory, probably a different rack. Just IP addresses and disc drive remained the same, and even there (the IP address) we had to fiddle. New internal passwords too - it could be that there's one of those encoded somewhere that needs to be updated.


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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member

sheepbingo

Newbie

Posts: 9

Re: Email notifications to new posts & threads

« Reply #3 on: March 06, 2014, 12:49:36 »

Testing ...


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Relevant dates:
Registered on: 13-Sep-2003
Last updated: 05-Nov-2009

grahame

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Posts: 43075

Re: Email notifications to new posts & threads

« Reply #4 on: March 06, 2014, 13:03:51 »

Quote from: sheepbingo on March 06, 2014, 12:49:36

Testing ...

And I have just received the notification ...!

Problem only applies to some members, then. I have identified it as being down to our server having two IP addresses, and the default one for the mail system having been changed in the restart the other night. Something for me to look at when I have a clear head (and I'm not in the middle of a PHP class Wink

)


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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member

ChrisB

Transport Scholar
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Posts: 13029

Re: Email notifications to new posts & threads

« Reply #5 on: March 06, 2014, 18:08:45 »

I've just received about 20.....:-)


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grahame

Administrator
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Posts: 43075

Re: Email notifications to new posts & threads

« Reply #6 on: March 06, 2014, 18:41:19 »

Quote from: ChrisB on March 06, 2014, 18:08:45

I've just received about 20.....:-)

Yep ... problem was caused by subtle changes on the new system's network setup and was only noticeable to a small proportion of a small proportion of members - which is why it didn't show up in testing. I'm fairly sure it's fixed now - the solution was logical, and the backlog queue has struck and been sent through - and it doesn't appear to have broken anything else Wink


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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member

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