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Oxman
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« Reply #30 on: April 02, 2014, 10:52:29 » |
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Three areas not mentioned are security, customer assistance and the station control room operation. All are run by NR» at Padd. At Reading, security is outsourced (like cleaning), so could easily be transferred. Customer care and the station control room staff are all FGW▸ staff so will presumably stay with FGW?
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paul7575
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« Reply #31 on: April 02, 2014, 11:04:56 » |
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There's a contact named, to whom I have sent a mildly sarcastic e-mail.
They'll probably turn it off rather than admit they're wrong then? Paul |
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lordgoata
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« Reply #32 on: April 02, 2014, 11:42:00 » |
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They'll probably turn it off rather than admit they're wrong then?
Paul
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Chris from Nailsea
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« Reply #33 on: April 02, 2014, 21:17:34 » |
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I have now moved and merged a couple of topics into this one here - purely in the interests of clarity and continuity.  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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SDS
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« Reply #34 on: April 02, 2014, 23:17:26 » |
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Three areas not mentioned are security, customer assistance and the station control room operation. All are run by NR» at Padd. At Reading, security is outsourced (like cleaning), so could easily be transferred. Customer care and the station control room staff are all FGW▸ staff so will presumably stay with FGW?
What you have said is correct. All FGW staff will stay with FGW. |
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I do not work for FGW▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC▸ including First Great Western.
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centralman
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« Reply #35 on: April 02, 2014, 23:28:30 » |
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Oxman
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« Reply #36 on: April 03, 2014, 00:06:30 » |
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Looks like NR» have some work to do on their website, at least as far as Reading is concerned. References to toilets in the subway and the "advanced travel sales office" suggest this info was taken off a very old data sheet/web site. Funny though how it is mixed in with references to the new platforms!
Must try harder!
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SDS
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« Reply #37 on: April 03, 2014, 00:21:26 » |
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It almost makes me think...
FGW▸ : Hello NeR, you are aware your taking over management of RDG‡ and BRI» next month?
NeR: Yeah sure, we will be ready.
March 28th
FGW: Still ready for the transfer?
NeR: Yep
April 1st 00:59.
FGW: Okay its yours in a few mins.
NeR: Okay bring it on.
April 3rd
NeR: ARRGHHH who told us we were taking over management, update the website, but we got no data, arrghh panic.
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I do not work for FGW▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC▸ including First Great Western.
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Ollie
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« Reply #38 on: April 03, 2014, 01:45:17 » |
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Looks like NR» have some work to do on their website, at least as far as Reading is concerned. References to toilets in the subway and the "advanced travel sales office" suggest this info was taken off a very old data sheet/web site. Funny though how it is mixed in with references to the new platforms!
Must try harder!
On looking at the facilities page for Reading it looks like it's describing Bristol Temple Meads, no doubt someone more familiar with Temple Meads...Justin/Chris? Would be able to confirm. |
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JayMac
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« Reply #39 on: April 03, 2014, 01:50:10 » |
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Well, yep. There ain't no subway at Reading any more. That page does indeed appear to be describing the facilities available at Bristol Temple Meads and not Reading. http://www.networkrail.co.uk/reading-station/facilities/  Also nice to note that wherever this is, it has an 'advanced' travel sales office. Nothing 'advanced' about the one at Temple Meads as far as I can tell. Uses the same ticket system as the booking hall, and decor wise I'd say it is stuck in the 1990s.  |
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« Last Edit: April 03, 2014, 02:03:12 by bignosemac »
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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Chris from Nailsea
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« Reply #40 on: April 03, 2014, 02:04:35 » |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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paul7575
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« Reply #41 on: April 03, 2014, 12:27:37 » |
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Opening the Reading and Bristol pages side by side, they are basically the exact same information. Someone's obviously stopped editing when they got to the end of the title line... I have sent some mildly sarcastic feedback... Paul |
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« Last Edit: April 03, 2014, 12:41:52 by paul7755 »
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stuving
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« Reply #42 on: April 03, 2014, 12:37:06 » |
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This is a regular criticism of the National Rail site - nearly all recently altered stations are not being updated. I suspect the contractor who did all the original "Stations made easy" drawings was never given a retainer to deal with maintenance and updates.
I've also seen criticism that the photos showing access routes etc, mainly provided for those with mobility issues, have no update procedure either...
Well, fancy this! If you go to this page of the Zero Project web site you will find that ATOC» put ^Stations Made Easy" in for an award this year. At the Zero Project Conference 2014 in Vienna in February, it was selected as one of 54 "Innovative Practices on Accessibility". ATOC's submission says, inter alia, this: CURRENT SITUATION & OUTLOOK
The Stations Made Easy pages are updated on a regular basis to ensure all accessibility-related information is up to date. The online information is much more detailed than anything that existed previously. In order to ensure regular updates and the interactive engagement of disabled passengers, ATOC is currently exploring whether the implementation of a community-based comment and recommendation facility can be developed for each individual station. The set-up of such an interactive community tool would be a starting point for a social media travel network for railway passengers with disabilities in the United Kingdom. There's a contact named, to whom I have sent a mildly sarcastic e-mail. Since I am "the public", I'm sure I can pass on the reply I got from ATOC: Thank you for your e-mail.
There are regular updates of the Stations Made Easy pages. Each year between 150-200 re-audits are undertaken.
There is some additional work currently taking place at Reading station but this is due for a re-audit shortly.
Best wishes
David Sindall
Head of Disability & Inclusion|Association of Train Operating Companies I have not had a reply to my follow-up... Dear Mr. Sindall
Thank you for that prompt reply.
I suspect that the minor revisions that are being made are all but invisible to users, while major changes, if not reflected in the map for more than a few weeks, are very obvious. That's unavoidable, and if you see it as a problem perhaps you should address it.
While new pictures may have to wait for a new site visit, the new layout of an upgraded station such as Reading has been known for years - perhaps since the start of Stations Made Easy. While a lot of work has been done at Reading since the new parts were opened last Easter, this has had almost no impact on the layout for passengers. Essentially, various platforms have been closed at different times, that is all. So in that sense there is no excuse for any delay at all: the new layout could have gone on-line last Easter. If the layout is entirely new, there is no point in keeping the out-of-date pictures, is there?
Still, I am glad to hear that this will be addressed soon.
Yours truly |
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paul7575
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« Reply #43 on: April 03, 2014, 14:41:28 » |
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The Reading station info has now been changed, I just had an email response from the chap who fixed it.
Paul
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JayMac
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« Reply #44 on: April 25, 2014, 00:47:11 » |
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Network Rail have been busy marking their territory at Bristol Temple Meads. New signage is appearing in NR» house colours and the Network Rail logo is now on the entrance doors to the booking hall, as well as in other places.   Did try to get a picture of the entrance doors but the damn things kept opening to let people through! Sadly, this is one more location from where the 'Rail Alphabet' typeface will eventually disappear. Network Rail's 'NR Brunel' typeface is similar, but not quite the same. If you have typeface nerdish tendencies like me, then more about Network Rail's 'NR Brunel' can be read here. (.pdf download) |
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« Last Edit: April 25, 2014, 01:08:50 by bignosemac »
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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