Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 Travel & transport from BBC stories as at 23:15 20 Apr 2025
 
- RAF jets intercept Russian aircraft near Nato airspace
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 10/05/25 - BRTA Westbury
10/05/25 - Model Railsay Show, Calne
13/05/25 - Melksham TUG / AGM
14/05/25 - West Wiltshire RUG

On this day
20th Apr (1789)
Opening of Sapperton Canal Tunnel
Train RunningCancelled
21:09 Portsmouth Harbour to Bristol Temple Meads
22:45 London Paddington to Bristol Parkway
21/04/25 08:03 Bristol Temple Meads to Weymouth
21/04/25 12:12 Salisbury to Bristol Temple Meads
Short Run
20:09 Portsmouth Harbour to Cardiff Central
20:25 Penzance to Exeter St Davids
20:30 Cardiff Central to Portsmouth Harbour
21:57 Worcester Shrub Hill to Bristol Temple Meads
22:30 Cardiff Central to Westbury
23:11 Cardiff Central to Bristol Temple Meads
23:13 Swindon to Cheltenham Spa
21/04/25 06:28 Cardiff Central to Portsmouth Harbour
21/04/25 06:57 Cardiff Central to Bristol Temple Meads
21/04/25 07:27 Cardiff Central to Portsmouth Harbour
21/04/25 08:00 Cardiff Central to Plymouth
21/04/25 08:27 Cardiff Central to Portsmouth Harbour
21/04/25 09:00 Cardiff Central to Penzance
21/04/25 09:28 Cardiff Central to Portsmouth Harbour
21/04/25 10:00 Cardiff Central to Taunton
21/04/25 10:30 Cardiff Central to Portsmouth Harbour
21/04/25 10:45 Bristol Temple Meads to Salisbury
21/04/25 11:00 Cardiff Central to Penzance
21/04/25 11:29 Weymouth to Gloucester
21/04/25 11:30 Cardiff Central to Portsmouth Harbour
21/04/25 12:00 Cardiff Central to Taunton
21/04/25 12:30 Cardiff Central to Portsmouth Harbour
21/04/25 13:00 Cardiff Central to Penzance
21/04/25 13:30 Cardiff Central to Portsmouth Harbour
21/04/25 14:00 Cardiff Central to Penzance
21/04/25 14:30 Cardiff Central to Portsmouth Harbour
21/04/25 14:59 Cardiff Central to Taunton
21/04/25 15:30 Cardiff Central to Portsmouth Harbour
21/04/25 16:00 Cardiff Central to Taunton
21/04/25 16:27 Cardiff Central to Portsmouth Harbour
21/04/25 16:31 Barnstaple to Axminster
21/04/25 17:00 Cardiff Central to Taunton
21/04/25 17:27 Cardiff Central to Portsmouth Harbour
21/04/25 18:00 Cardiff Central to Penzance
21/04/25 18:30 Cardiff Central to Portsmouth Harbour
21/04/25 19:00 Cardiff Central to Penzance
21/04/25 19:28 Cardiff Central to Portsmouth Harbour
21/04/25 20:00 Cardiff Central to Taunton
21/04/25 20:30 Cardiff Central to Portsmouth Harbour
21/04/25 20:59 Cardiff Central to Bristol Temple Meads
21/04/25 21:30 Cardiff Central to Frome
21/04/25 22:00 Cardiff Central to Bristol Temple Meads
21/04/25 22:30 Cardiff Central to Bristol Temple Meads
Delayed
20:00 London Paddington to Plymouth
23:12 Bristol Temple Meads to Weston-Super-Mare
•
PollsThere are no open or recent polls
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
April 20, 2025, 23:31:30 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[157] Fortuitous connections ... and an App which fails to offer the...
[93] RNLI station celebrates 10 years of saving lives - Portishead,...
[56] Salisbury Station, 2025 edition
[53] Eyesight rules for motorists unsafe, says coroner
[48] FOSS and FOSW validity - some quirks
[47] St Erth station - facilities, footbridge, improvements, incide...
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck'
Pages: 1 [2] 3
« previous next »
  Print  
Author Topic: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck'  (Read 25965 times)
bobm
Administrator
Hero Member
*****
Posts: 10236



View Profile
« Reply #15 on: November 13, 2012, 17:24:42 »
It is good to see rovers on there but there seem to be some bugs in the system.

The earliest date I can buy a Freedom of the South West 8 in 15 Rover is 1st December.  The next screen says they can only be bought three days in advance. The screen after that only offers 1st Class post as a delivery option.  I haven't completed the purchase but I am wondering if I did book one to start on, say, December 1st they would post it out so I received it no more than three days before its start date.  (Actually posting it three days before its start date might be a bit tight!)

The All Line Rover I can buy from 21st November but again it is by post only.

Agreed being able to buy on line is good, I just worry when the post is involved.  As I normally reserve a number of seats at the same time as buying a rover I am not sure how much I will use the facility in practice.

A second point is the Rover normally carries the name of the user.  What if I buy two - one for me and one for a travelling companion - will they both carry my name?
Logged
Brucey
Global Moderator
Hero Member
*****
Posts: 2259


View Profile WWW
« Reply #16 on: November 13, 2012, 17:26:14 »
Quote from: bobm on November 13, 2012, 17:24:42
A second point is the Rover normally carries the name of the user.  What if I buy two - one for me and one for a travelling companion - will they both carry my name?

When I buy DaySave online from Southern, the "Issued To" field is blank, so that you can write your own name in there.  I assume this will be the same, although definitely an issue for FGW▸ (First Great Western) to clarify.
Logged
JayMac
Data Manager
Hero Member
******
Posts: 19304



View Profile
« Reply #17 on: November 13, 2012, 17:30:28 »
I purchased a 3 in 7 Severn & Solent from on board a local train last week. The conductor never bothered asking for my name and I never bothered writing it in myself. Had no issues using the ticket during its validity without my name on it.
Logged
"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
bobm
Administrator
Hero Member
*****
Posts: 10236



View Profile
« Reply #18 on: November 13, 2012, 17:33:46 »
I too have been issued with a Rover at a booking office with no name and had no problems using it.  I was more concerned that the computer might print the username on a rover by default.  But then I guess if no one notices it is blank they won't notice if two people travelled with apparently the same names.... Grin
Logged
old original
Transport Scholar
Hero Member
******
Posts: 911


View Profile
« Reply #19 on: November 13, 2012, 18:29:51 »
Quote from: bignosemac on November 13, 2012, 17:07:41

Moderator Note: To reflect the confirmation of the change by FGW▸ (First Great Western) to the WebTIS 'Mixing Deck' booking engine I've taken the liberty of re-titling this thread from the original question 'FGW Ditching Trainline?' to something more suitable.

no problem
Logged
8 Billion people on a wet rock - of course we're not happy
Glovidge
Sr. Member
****
Posts: 122


View Profile
« Reply #20 on: November 14, 2012, 16:35:36 »
Tht mixing desk appears to be really simple to use.  Huh

How to appeal to the non-computer savvy amongst your customers
Logged
Ollie
Data Manager
Hero Member
******
Posts: 2312


View Profile
« Reply #21 on: November 14, 2012, 17:18:25 »
Hi Glovidge.

Does this guide help?

http://www.firstgreatwestern.co.uk/~/media/PDF/Webtis/FGW%20Consumer%20online%20user%20guide.ashx

Smiley
Logged
JayMac
Data Manager
Hero Member
******
Posts: 19304



View Profile
« Reply #22 on: November 15, 2012, 10:54:34 »
Both Hull Trains and ScotRail have switched to ATOS WebTIS. That's the full compliment of First Group rail companies now using the 'Mixing Deck'.

Quite a loss for thetrainline.
Logged
"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
Glovidge
Sr. Member
****
Posts: 122


View Profile
« Reply #23 on: November 15, 2012, 14:52:16 »
Quote from: Ollie on November 14, 2012, 17:18:25
Hi Glovidge.

Does this guide help?

http://www.firstgreatwestern.co.uk/~/media/PDF/Webtis/FGW%20Consumer%20online%20user%20guide.ashx

Smiley

A little. Cheers

Usually when such a substantial change takes place to computer systems in my place of work we get a training course to go with it! :-)
Logged
Brucey
Global Moderator
Hero Member
*****
Posts: 2259


View Profile WWW
« Reply #24 on: November 15, 2012, 17:20:55 »
I purchased a ticket a few days ago and collected it from a Red Spotted Hanky TVM▸ (Ticket Vending Machine) just 1 minute and 50 seconds later.

Much easier interface than The Train Line, especially the way that the train times are presented.

All round good move IMO▸ ('in my opinion').
Logged
bobm
Administrator
Hero Member
*****
Posts: 10236



View Profile
« Reply #25 on: November 15, 2012, 17:26:27 »
Sorry am I being thick? (Keep quiet at the back  Grin)  What is a "Red Spotted Hanky TVM▸ (Ticket Vending Machine)"?
Logged
Brucey
Global Moderator
Hero Member
*****
Posts: 2259


View Profile WWW
« Reply #26 on: November 15, 2012, 17:32:39 »
Quote from: bobm on November 15, 2012, 17:26:27
Sorry am I being thick? (Keep quiet at the back  Grin)  What is a "Red Spotted Hanky TVM▸ (Ticket Vending Machine)"?
It is a ticket collection machine provided by Red Spotted Hanky.
Logged
bobm
Administrator
Hero Member
*****
Posts: 10236



View Profile
« Reply #27 on: November 15, 2012, 17:35:06 »
Didn't realise there were "website specific" ones.
Logged
Brucey
Global Moderator
Hero Member
*****
Posts: 2259


View Profile WWW
« Reply #28 on: November 15, 2012, 17:39:07 »
Quote from: bobm on November 15, 2012, 17:35:06
Didn't realise there were "website specific" ones.
I assume there is some arrangement with the university where I work as it is plonked in the reception area.  I don't actually work for the university, but I believe Red Spotted Hanky are their preferred supplier for train tickets.  Will try to get a picture of it sometime.  Seems like a relatively novel idea.
Logged
Timmer
Global Moderator
Hero Member
*****
Posts: 6604


View Profile
« Reply #29 on: November 15, 2012, 20:56:48 »
Can't be many TOCs▸ (Train Operating Company) left using Trainline now. No wonder Trainline have upped their advertising, e-shots etc to keep business.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 [2] 3
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of page • Jump to Forum Home Page