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Author Topic: FGW Engineering Work Page  (Read 3223 times)
Timmer
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« on: September 12, 2012, 16:36:25 »

Why is this page not updated more often?
http://www.firstgreatwestern.co.uk/Train-times-and-tickets/Train-times/Planned-changes

Still showing alterations from back in July!

Where as SWT (South West Trains) Engineering Work page shows service alterations up to and including Christmas which clearly shows it can be done.
http://www.southwesttrains.co.uk/engineeringworkland.aspx

Not flamin' good enough FGW (First Great Western)! All very good having a fancy site but you need to keep it more up to date. Very slack.
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Gordon the Blue Engine
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« Reply #1 on: September 12, 2012, 19:05:35 »

I agree.  On a quick look Reading Festival and Henley Literary Festival details are also out of date, and I'm sure I'd find more old stuff if I looked a bit more.  I've found out of date pages before.

If you're going to run a website (which I do, in the transport sector but not railways) you need to keep it up to date.  It gives a bad impression otherwise.

How many people does FGW (First Great Western) employ to run its website? 1, 5, 10?
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FGW
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« Reply #2 on: September 14, 2012, 09:51:54 »

Hi everyone!

Thanks for the post. I completely agree that these pages should be up to date and I am sorry they have not been. We have just recruited a new Digital Executive and her role will be to keep a check on these things and make sure all content on our website is relevant, accurate and up to date.

I have passed your comments on and hopefully you will notice things are much better from now on!

Thanks again

Jo - FGW (First Great Western)
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Gordon the Blue Engine
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« Reply #3 on: September 14, 2012, 11:38:44 »

Hello Jo, may I be the first to welcome you here.

Thanks for your message, hope your new Digital Executive (what a job title!) settles in OK and does the business.

later)   ... Er, I've just realised I'm about the 8th to offer a welcome.  Oh well.
« Last Edit: September 14, 2012, 16:41:30 by Gordon the Blue Engine » Logged
Timmer
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« Reply #4 on: September 14, 2012, 16:37:53 »

That's great to hear Jo. Sorry for my post being a bit strong. I'm a bit of a stickler for all things communication related as many of my posts here on this forum would show. Don't worry, I am like it for the company I work for as well.

With regards to keeping passengers informed about upcoming engineering work, most TOCs (Train Operating Company) tend to be retreating on the amount of information they provide. Even East Coast, with Nat Ex and GNER (Great North Eastern Railways) before them, have stopped posting revised timetables on their site now. Seems SWT (South West Trains) and EMT» (East Midlands Trains - about) are about the only TOCs that do nowadays.
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