Very good. Excellent overall service. Guard's not Train Managers, fast frequent services, reliable, staff very friendly.
First Class is very similar to Virgin during peaks and better off peak and at weekends.
They're making a good profit and the money is pouring straight back into the Railway, unlike when NX bled the route dry - pushing passengers away.
NXEA▸ and
GNER▸ had Guards not Train Managers. Personally, I don't see this as the most important gauge of a
TOCs▸ success though. The staff are the same as under
NXEC▸ , albeit perhaps with greater morale, but you still get plenty of complaints about over-zealous revenue collection on East Coast, it's only a subjective measure but they seem to be one of the more complained about TOCs on that matter, not at
FCCs▸ level though. The timetable they introduced was the one planned by, and would have been introduced by NXEC. East Coast works just like other franchises in that it's paying a premium back to the
DfT» . The public purse is of course worse off than had NXEC stuck at the franchise, as NXEC would have paid far more back than East Coast is required to. Because of their over ambitious bid National Express certainly weren't making any money on the franchise, that's the whole reason they had to give it up.