There was absolute
chaos at Birmingham New Street. Phil and Celia couldn't cope, meaning that most announcements were made by a stressed member of staff. The screens were all wrong, with
XC▸ services being advertised as
LM▸ and axed trains showing up as on time AND axed! Some trains were being advertisied as departing from "The far end of Platform 3B", something that to baffled staff and the announcer.
Most XC services were affected. Trains from Newcastle heading down to Reading were being turned back to Newcastle, resulting in tired commuters being dumped onto already overcrowded platforms. They were being transferred to the Mancheser to Bournmeouth trains, resulting in sardine conditions.
There was a knock on effect on the CrossCity line, meaning that some trains had all stops to Longbridge axed, and were terminated early at Barnt Green.
An
ATW▸ service to the airport was re-platformed literally as the train pulled in, resulting in a mass stampede up and down the stairs- many passengers were families with luggage.
XC reservations coped well, but didn't remove the ones made redundant by the cancelations. Bewildered commuters boarding at Derby wondered why all the seats marked "Reserved from Winchester/Reading/Oxford" were empty and were initially hesitant to sit down.
Catering services were axed on XC much to the anger of commuters, famished after a hard day's work. Luckily, I had been to M&S minutes beforehand...
but I was gasping for a cuppa (even at XC prices).