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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > problem trying to purchase tickets online from Worle station
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Author Topic: problem trying to purchase tickets online from Worle station  (Read 16014 times)
Smartie36
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« on: April 17, 2012, 21:47:33 »
Hi,

For the last couple of days when trying to purchase tickets from worle using either the fgw site or the trainline site it keeps saying there's no tickets available, no matter what destination i select, yet there is from Weston Milton or Weston-super-mare, have they forgotten worle station exists?!

Has anyone else been having problems?
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Chris from Nailsea
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« Reply #1 on: April 17, 2012, 21:54:42 »
Erm ... no.  Roll Eyes

I'm really not trying to be funny, but you are entering 'WOR' as your outward station?  Embarrassed
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William Huskisson MP▸ (Member of Parliament, or Mile Post - a method of measuring the railway in miles and chains from a starting point - usually London, depending on context) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: Stop, Look, Listen.

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Smartie36
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« Reply #2 on: April 17, 2012, 22:10:25 »
Yes I'm entering it correctly, tested it by either typing in the station name myself or clicking on the station name that pops up when the site recognises the station your entering, neither works, also getting the same problems using the fgw app on my smart phone.
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Chris from Nailsea
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« Reply #3 on: April 17, 2012, 22:19:38 »
Well, that's really odd, then.  Shocked

I've just 'bought' a ^3.70 ticket from Worle to Nailsea & Backwell for 14:45 tomorrow without any problem.  Roll Eyes
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William Huskisson MP▸ (Member of Parliament, or Mile Post - a method of measuring the railway in miles and chains from a starting point - usually London, depending on context) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: Stop, Look, Listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
6 OF 2 redundant adjunct of unimatrix 01
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« Reply #4 on: April 17, 2012, 22:36:15 »
Is popping into Weston-super-Mare station an option? If not you can order the full range of tickets over the phone
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JayMac
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« Reply #5 on: April 17, 2012, 23:03:31 »
Hi Smartie36.

Could you tell us the exact journey you are trying to find tickets for, including date and time of travel?
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"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
Smartie36
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« Reply #6 on: April 17, 2012, 23:07:21 »
Quote from: relex109 on April 17, 2012, 22:36:15
Is popping into Weston-super-Mare station an option? If not you can order the full range of tickets over the phone

Looks like I may have to do that, certainly something weird going on with the booking system, choosing just a single from worle to St Ives works but a return doesn't, says no tickets available yet if I keep to the same date but change the departure station the return ticket option works!
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Smartie36
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« Reply #7 on: April 17, 2012, 23:10:53 »
Quote from: bignosemac on April 17, 2012, 23:03:31
Hi Smartie36.

Could you tell us the exact journey you are trying to find tickets for, including date and time of travel?

Sorry, saw your post after typing my other reply up. It's worle to St Ives for the 16th may. The 8:50 from worle, arriving St Ives 13:31, returning on same day, departing St Ives 17:02 and getting back to worle at 22:07. It's a day trip I make down to St Ives quite often.
« Last Edit: April 17, 2012, 23:16:51 by Smartie36 » Logged
JayMac
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« Reply #8 on: April 17, 2012, 23:16:27 »
Well I've just tried Worle - St Ives using a WebTIS based booking engine (redsnottedhanky) and a trainline based one (FGW▸ (First Great Western)). No problems bringing up the range of trains that day, or the fares.

Do make sure you don't have an inappropriate 'via/avoid' station entered and try clearing your browser's cache/cookies.
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"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
EBrown
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« Reply #9 on: April 17, 2012, 23:18:55 »
I can only find a single train for that day which is the 1607 Worle to St. Ives. (Using Trainline's ticketing engine)

I take it this is the ordinary service for Worle?
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Smartie36
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« Reply #10 on: April 17, 2012, 23:27:11 »
Quote from: EBrown on April 17, 2012, 23:18:55
I can only find a single train for that day which is the 1607 Worle to St. Ives. (Using Trainline's ticketing engine)

I take it this is the ordinary service for Worle?

Not sure as I've always caught the train from St Ives to make it to St erth in time for the 17:49 hst service to Taunton, then the 21:29 hst service to worle.
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JayMac
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« Reply #11 on: April 17, 2012, 23:28:59 »
My apologies, had the wrong date when I checked FGWs▸ (First Great Western) site. There is indeed a problem with the FGW booking engine, and others powered by thetrainline. I've reported the bug to FGW.

Suggest you make your purchase through a WebTIS based booking engine. I recommend redspottedhanky.com. Independent of any train operator and no booking, payment card or ticket collection fees.
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"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
Smartie36
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« Reply #12 on: April 17, 2012, 23:32:50 »
Quote from: bignosemac on April 17, 2012, 23:28:59
My apologies, had the wrong date when I checked FGWs▸ (First Great Western) site. There is indeed a problem with the FGW booking engine, and others powered by thetrainline. I've reported the bug to FGW.

Suggest you make your purchase through a WebTIS based booking engine. I recommend redspottedhanky.com. Independent of any train operator and no booking, payment card or ticket collection fees.

Thanks, least I know I'm not going crazy lol. I will check out that site you mention.
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EBrown
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« Reply #13 on: April 17, 2012, 23:36:42 »
Out of interest, what does NRE▸ (National Rail Enquiries) use to plan it's journeys. NRE decided that there were no journeys available (Bug too).
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Smartie36
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« Reply #14 on: April 20, 2012, 17:52:54 »
Quote from: bignosemac on April 17, 2012, 23:28:59
My apologies, had the wrong date when I checked FGWs▸ (First Great Western) site. There is indeed a problem with the FGW booking engine, and others powered by thetrainline. I've reported the bug to FGW.

I see this bug still hasn't been sorted, would have thought they'd had sorted it out by now.
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