If such staff want to be so inconsiderate to the needs of their customers then they should carry on as they are. Their employers will continue to provide more and more automated points of sale and these staff will soon find themselves out of a job.
I cannot the remember the last member of ticket office staff (not just
FGW▸ ) who said good morning/afternoon/evening (the last two being increasingly unlikely anyway given the opening hours) and goodbye.
Generally, in my experience, they stare at you, you say something (preferably a bread and butter request), the price might be mentioned or more frequently the money is just handed over/card inserted, the tickets get handed over and you say thank you walking away distinctly underwhelmed from that interaction. I have worked in retail and regardless of how busy it is I have always greeted the customer and said goodbye at the minimum (even if I didn't feel like it).
The last altercation I had was asking for a ticket for tomorrow (someone with me confirmed I did say that) leaving the queue of 6 or so (only 1 window open naturally) to find out it was issued for today. Queued back up to get it corrected, only to be told fairly agressively that I was in the wrong and that was what I asked for (
FCC▸ ). One of the regulars behind me stated "she is always like that".
I use the
TVM▸ 's/Online now where I can. I like to start my journeys without walking away with a sour taste in my mouth, feeling like I have been a burden to some miserable git.
OT: I phoned Comet up the day before they went into administration with a product enquiry. The person on the end could not stifle their laughter as their manager "was saying something funny" whilst she was on the phone to me.
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