Confuse the Customer !

paul7575

Transport Scholar
Hero Member

Posts: 5335

Re: Confuse the Customer !

« Reply #15 on: August 31, 2009, 22:29:30 »

Is it just me, or do people think that Voyager side display would be more logical if it read either:

Destination
XXXX
viaYYYY
Next Stop
ZZZZ

or even:

Next Stop
ZZZZ
Destination
XXXX
via YYYY

rather than the way they have done since new:

Destination
Man Picc
Next Stop
Southampton Air
via Birmingham New St

IYSWIM

Paul


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JayMac

Data Manager
Hero Member

Posts: 19245

Re: Confuse the Customer !

« Reply #16 on: August 31, 2009, 22:35:30 »

Quote from: paul7755 on August 31, 2009, 22:29:30

I don't think much logic was used at any stage of the Voyager design process!


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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
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grahame

Administrator
Hero Member

Posts: 43075

Re: Confuse the Customer !

« Reply #17 on: September 01, 2009, 08:36:35 »

Yes - I was very clear (I think) that it was the on-train display - sorry if my post lacked clarity for anyone

I'm very conscious that it's natural to critisize (which makes it all too easy!) and much more rare to give praise ... even when it's due. I was at Clifton Down on Sunday and took a picture of their impressive information point:

Just one question ... we were promised that the previous generation system (which has been out of order completely for periods of up to six weeks) at Melksham would be replaced within the first years of the FGW^▸ franchise. Come the first of next month, we'll be halfway through the (initial) 7 year period of the franchise - when are we going to see the promised improvements on the Swindon and Chippenham to Trowbridge and Westbury line?


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