Quote from the link below.
http://www.travelwatchsouthwest.org/newslog090608.htmlSouth West Trains is considering eliminating one hundred and twenty jobs in ticket offices managed by the train operator ^ the company states that ticket sales from station booking offices have declined by eight per cent over the last two years, due to the growth in sales from self-service ticket machines and from internet and telesales facilities. South West Trains will be undertaking a public consultation about any changes to station ticket office hours, once the company has finalised its proposals.