A "simple" train journey

Clan Line

Hero Member

Posts: 939

A "simple" train journey

« on: July 30, 2024, 15:34:03 »

Today I had an appointment in Bath. I booked an Off Peak Day Return on line, from Warminster (on GWR^▸ website). The e tickets arrived on my 'phone with no QR^▸ code on them, so I copied the details of the ticket/booking from my account on the GWR website to my 'phone (just in case - were valid tickets or not ??) - neither did I receive the usual confirmatory email from GWR.

Later:- Because of multiple train cancellations today I then managed to move my appointment to another day. I go into the main GWR website to get a refund on my tickets........appears to go through OK (- £5 admin fee), then I am instantly transferred to the GWR refund/delay repay portal. This tells me that my ticket is not refundable and additionally, that I am now outside the 28 day period to claim delay repay !

I head back to the main GWR website where I am told that the status of this ticket/booking is "awaiting refund". This was followed by an email telling me that my refund is being processed.

My brain hurts !! ............. why is nothing simple any more ??


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Mark A

Global Moderator
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Posts: 1800

Re: A "simple" train journey

« Reply #1 on: July 30, 2024, 16:05:53 »

Quote from: Clan Line on July 30, 2024, 15:34:03

This tells me that ... and additionally, that I am now outside the 28 day period to claim delay repay !

<snip>

Yup, their site said that to me too, think it does to everyone at the moment.

Mark


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Fourbee

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Posts: 702

Re: A "simple" train journey

« Reply #2 on: July 30, 2024, 16:13:25 »

£5 admin should not apply if you decide not to travel due to cancellations, how the GWR^▸ website implements that (or if it does at all) I don't know.


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JayMac

Data Manager
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Posts: 19245

Re: A "simple" train journey

« Reply #3 on: July 30, 2024, 16:29:52 »

Indeed. Should be a full refund. Once you get the refund, check the amoint and if it's £5 shy email GWR^▸ asking for the balance.


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Clan Line

Hero Member

Posts: 939

Re: A "simple" train journey

« Reply #4 on: July 30, 2024, 16:54:19 »

Quote from: Fourbee on July 30, 2024, 16:13:25

£5 admin should not apply if you decide not to travel due to cancellations, how the GWR^▸ website implements that (or if it does at all) I don't know.

Quote from: JayMac on July 30, 2024, 16:29:52

Indeed. Should be a full refund. Once you get the refund, check the amoint and if it's £5 shy email GWR asking for the balance.

I did note that at one stage I was asked to give a reason for the refund request, assumed that the £5 admin fee reference was a "catch all" statement for other unspecified reasons.


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Clan Line

Hero Member

Posts: 939

Re: A "simple" train journey

« Reply #5 on: July 31, 2024, 14:31:18 »

Out of curiosity (or masochism ?) I have just had a look to see how my journey would have been today - 9 passenger train cancellations showing so far, and only mid-afternoon !

I am left wondering about this one :-

Puffing Billy hauled perhaps ?


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