Confusing or misleading messaging only raises doubt in the travellers mind, reduces the credibility of the messaging organisation, and gives ammunition to the climate change deniers.
Totally agreed!!
But how do you make the message clear [not confusing] in a very complex situation, and how do you avoid the messaging being misleading? That's very much an issue I have had with some of the campaigning I have done over the years; the solution I came up with was to present real data and examples but to chose ones that were not extreme and biased cases, so that if people started to look into them they would not be laughed at - for example I would not have added in / included a table of taxi fares from London's airports to the centre.
The Facebook comments have not been kind to
GWR▸ 's advert, picking on unreliability of the service as perhaps their top reason not to use rail; whilst they are correct in highlighting reliability as a problem, they do gloss over airline and road delays. The rail industry's delay figures do not help their case - once again many stats feel biased. I want to return from Portsmouth on the evening of 8th May - last train, 19:23 train, 21:31 in Melksham. I could book that - however, I know there's a near-certainty of it being removed from the timetable due to industrial action. So I can read the timetable, buy a ticket, and not have a train ... with it not showing up in the stats, nor the provider having any alternative arrangements.