Trowbridge station - facilities, incidents, history and improvements (merged posts)

[whole diary]

[grahame]

The whole process last autumn - whatever the details - was pretty unsettling for staff and I'm sure that the normal natural staff losses would have been accelerate where people saw other career opportunities.  And I suspect that replacement recruitment was somewhat - err - constrained and few people wanting to jump into a career that was marked for closure.

[bobm]

Not sure that's right, Bob?
Yes, notices were issued to the union(s) as that is part of the agreement with the union(s) about laying off people, but NOT legally required. Consultation would have been the *next* step, at which notices would have been given to affected staff. But that step was never reached & notices to staff never issued - so what you suggest also never happened.

I was told at a briefing they had been issued but no way of proving it either way.

[grahame]

From the Gazette and Herald

THE ticket office at Trowbridge Railway Station has reopened after weeks of being closed because of staff shortages.

It reopened this week with a new customer sales adviser and Great Western Railway plans to recruit a full-time staff member to help run it.

The train and station operator is advertising a permanent/full-time role at Trowbridge for a customer sales adviser with a salary range of £25,000-£30,000.

The move follows complaints about the ticket office being closed and a self-service ticket machine on the platform being out of service.

Stated in public open session at WWRUG^» (West Wiltshire Rail Users Group - about) on Wednesday that the Mayor of the West of England had "blown his top" at the situation an Trowbridge, in consideration of the support that WECA^» (West of England Combined Authority - about) are giving to the train service and the lack of fare collection ...