TOC enquiries via X / Twitter - now for selected enquirers only?

grahame

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TOC enquiries via X / Twitter - now for selected enquirers only?

« on: February 01, 2024, 10:12:59 »

In making enquiries (of Transport for Wales) yesterday, I looked to using email, Facebook, or X to get a written and quotable response. Email said "up to 10 working days to respond" and then had no appropriate subject line option and wan't the way to go. Facebook was closed to messages. I tried to message on X and was rather shocked that TfW - though they advertise the route - seem to open it to the selected people they follow and to people who pay for X premium service only.

I didn't (and it was quoted back in another thread) use WhatsApp on my phone and screengrabbed the response - so issue "solved" though we are not necessarily happy with the response - another story and some very odd ticketing stuff has come up when Cardiff to Ebbw Vale services run via Newport in the evening.


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Mark A

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Re: TOC enquiries via X / Twitter - now for selected enquirers only?

« Reply #1 on: February 01, 2024, 11:13:28 »

Quote from: grahame on February 01, 2024, 10:12:59

I tried to message on X and was rather shocked that TfW - though they advertise the route - seem to open it to the selected people they follow and to people who pay for X premium service only.

Hmm. I wonder @tfwrail know this - or if we know what payment organisational accounts now make to Twitter for Twitter's services. It doesn't at the moment apply to all Twitter users - e.g. I (unverified, joined Twitter c.2009) can message @tfwrail. It's something that rather undermines the entire business case for rail companies providing support via Twitter - though that might be something that's in retreat anyway.

Mark


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ChrisB

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Re: TOC enquiries via X / Twitter - now for selected enquirers only?

« Reply #2 on: February 04, 2024, 20:39:11 »

Graham tried to DM/IM/ private message TfW, rather than simply send a public tweet to @Tfwrail. Anyone can do this.


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