Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
No recent travel & transport from BBC stories as at 16:15 05 Apr 2025
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 15/04/25 - End, Rail Future consultation
15/04/25 - Everything Electric
16/04/25 - Walk from Chetnole
10/05/25 - BRTA Westbury

On this day
5th Apr (1952)
Kingsway Tram Tunnel closed (link)

Train RunningCancelled
13:30 Weymouth to Gloucester
15:30 London Paddington to Weston-Super-Mare
15:49 Worcester Foregate Street to Bristol Temple Meads
18:03 Weston-Super-Mare to London Paddington
06/04/25 09:00 London Paddington to Weston-Super-Mare
06/04/25 09:08 Bristol Temple Meads to Weymouth
06/04/25 09:46 Bristol Temple Meads to Severn Beach
06/04/25 11:31 Weston-Super-Mare to London Paddington
06/04/25 12:20 Reading to Gatwick Airport
06/04/25 12:30 Bristol Temple Meads to London Paddington
06/04/25 13:55 Gatwick Airport to Reading
06/04/25 14:05 Weymouth to Bristol Temple Meads
06/04/25 14:36 London Paddington to Exeter St Davids
06/04/25 15:15 Plymouth to London Paddington
06/04/25 16:39 Bristol Temple Meads to Gloucester
06/04/25 17:16 Bristol Temple Meads to Severn Beach
06/04/25 17:30 Swindon to Cheltenham Spa
06/04/25 17:32 Exeter St Davids to London Paddington
06/04/25 17:32 Exeter Central to Okehampton
06/04/25 17:41 Gloucester to Bristol Temple Meads
06/04/25 18:01 Severn Beach to Bristol Temple Meads
06/04/25 18:11 Castle Cary to Swindon
06/04/25 18:33 Okehampton to Exeter St Davids
06/04/25 19:20 Reading to Gatwick Airport
06/04/25 19:30 London Paddington to Bristol Temple Meads
06/04/25 19:43 Swindon to Westbury
06/04/25 20:26 Exeter St Davids to Bristol Temple Meads
06/04/25 20:30 London Paddington to Weston-Super-Mare
06/04/25 20:38 Westbury to Swindon
06/04/25 20:39 Bristol Temple Meads to Gloucester
06/04/25 20:55 Gatwick Airport to Reading
06/04/25 21:34 Swindon to Westbury
06/04/25 21:39 Bristol Temple Meads to Gloucester
06/04/25 21:41 Gloucester to Bristol Temple Meads
06/04/25 22:30 Cardiff Central to Bristol Temple Meads
06/04/25 22:43 Reading to Newbury
06/04/25 23:12 Bristol Temple Meads to Weston-Super-Mare
06/04/25 23:49 Weston-Super-Mare to Bristol Temple Meads
07/04/25 00:36 London Paddington to Reading
07/04/25 02:24 Reading to London Paddington
07/04/25 03:35 London Paddington to Reading
07/04/25 04:35 Reading to London Paddington
Short Run
14:57 Exmouth to Paignton
15:39 Paignton to Exmouth
06/04/25 08:15 Worcester Foregate Street to London Paddington
06/04/25 08:46 Oxford to Great Malvern
06/04/25 08:58 Great Malvern to London Paddington
06/04/25 09:57 Worcester Shrub Hill to Bristol Temple Meads
06/04/25 10:35 Severn Beach to Weston-Super-Mare
06/04/25 10:55 Cardiff Central to Penzance
06/04/25 11:50 Penzance to Cardiff Central
06/04/25 13:30 Fareham to Cardiff Central
06/04/25 16:00 Cheltenham Spa to Swindon
06/04/25 16:25 Okehampton to Exeter Central
06/04/25 16:47 Bristol Temple Meads to Castle Cary
06/04/25 17:25 Cardiff Central to Fareham
06/04/25 17:48 Bristol Temple Meads to Weymouth
06/04/25 18:00 Cardiff Central to Taunton
06/04/25 18:30 Fareham to Cardiff Central
06/04/25 18:50 Swindon to London Paddington
06/04/25 19:00 Cheltenham Spa to Swindon
06/04/25 19:50 London Paddington to Great Malvern
06/04/25 20:11 Weymouth to Bristol Temple Meads
06/04/25 21:57 Worcester Shrub Hill to Bristol Temple Meads
07/04/25 00:35 Didcot Parkway to London Paddington
07/04/25 06:23 London Paddington to Didcot Parkway
etc
PollsOpen and recent polls
Open to 06/04 17:34 Do you hold a senior railcard?
Closed 2025-04-02 How far do you walk on average per day?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
April 05, 2025, 16:18:19 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[97] Blue plaque for GWR's first locomotive driver.
[57] Idea(s) for 1st April ...
[52] Modern English Usage, but not as Fowler might think
[50] Gordon Pettitt 12/04/34 - 31/03/25
[49] Coffee is back - now to work on the cream and sugar
[46] 2 X 37 = 74 ??
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Customer service, airline style  (Read 4102 times)
grahame
Administrator
Hero Member
*****
Posts: 43741



View Profile WWW Email
« on: July 16, 2022, 22:35:15 »

https://www.bbc.co.uk/news/uk-scotland-edinburgh-east-fife-62190489

Quote
Edinburgh Airport has suspended its customer helpline to "protect staff" from verbal abuse from passengers whose luggage is missing.

The airport said removing the phone line would allow teams to work through a backlog of queries.

Hundreds of missing bags belonging to passengers are currently being stored at a warehouse near the airport.

Staff shortages have left the airline sector struggling to cope with demand this summer.
Logged

Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
MVR S&T
Transport Scholar
Hero Member
******
Posts: 457


View Profile
« Reply #1 on: July 16, 2022, 22:39:20 »

To deal with all those essential journeys, with all the thing you need for a week in a hotel in a warm climate, I could fit in my pocket...
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of pageJump to Forum Home Page