Not been a good few days on the Newbury line.
I get the 5.15 from Newbury racecourse in the evening (never once been on time, only a few mins late but what^s the point in a timetable if you don^t stick to it) and the 8.12 in the morning from Reading.
One evening last week it was 15 mins late- no apology from the driver. Both on Friday night and this morning it^s been even more packed than normal. On Friday it resulted in people being left behind at Theale and this morning at Reading west. Now, over the last 6 months it^s become the norm for it to be a two car set instead of a three car in both the morning and evening. So the only announcements the driver makes is ^move right down inside the carriage^ followed by ^ for those unable to get on the train please stand clear as I need to shut the doors^. Pathetic. Not even a sorry. I don^t know what greats me more, the fact the train has never arrived on time in two years, the fact we have lost a carriage or t6he fact the as usual the level of customer care from First is lacking. Now of cause I could write to first, but a generic reply will only wind me up further. Glad to see its worth the extra ^13 a month!
Rant over.
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