Failure of Bus to train connection - even RAIL REPLACEMENT bus to train!!

grahame

Administrator
Hero Member

Posts: 43127

Failure of Bus to train connection - even RAIL REPLACEMENT bus to train!!

« on: September 21, 2018, 18:04:24 »

From my postbag ... what can I say?

Quote

Well another spectacular special by great Western.

It bus for the first service on Sunday from trowbridge to Chippenham then train.

This is the best bit it an hour wait for the train from Chippenham to Swindon.

As this bus doesn't connect with the 919 service even those the bus is suppose to arrive at 915. Let hope the bus driver puts his foot down.

This first service is getting busier on Sunday so all it takes is the bus to be plan 10 mins earlier so that it does make the connection.

GWR^▸ certainly know how to destroy a service which you guys are working hard to maintain but with not much support from GWR

28 minutes up to 1 hour and 39 minutes ...


	Logged

Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member

grahame

Administrator
Hero Member

Posts: 43127

Re: Failure of Bus to train connection - even RAIL REPLACEMENT bus to train!!

« Reply #1 on: September 21, 2018, 18:38:33 »

I saw a live chat on National Rail and thought I would try ...

Quote

Pre-Ticket Data

This Sunday, Melksham to Swindon - normally first service is at 08:44 (09:12 into Swindon) but this Sunday it's a bus to Chippenham at 08:55 and a train that doesn't get to Swindon until 10:34. Why? What should I do if I want to start work at 10:00 in Swindon?

Emma C
19:20: Hello Graham Ellis, welcome to our live chat service

Emma C
19:27: (Melksham (Station code) - next trains)/SWI^» /230918/0830/dep" target="_blank">http://ojp.nationalrail.co.uk/service/timesandfares/MKM/SWI/230918/0830/dep I have checked this and this is the information on the National Rail

Emma C
19:29: Thank you for chatting with me today. As I have not received a reply from you for some time now, I am going to have to end the chat. If there is anything further I can help with, please do not hesitate to come back to me.

Not impressed. Failed to answer the question (just confirmed what I had told her on the web site). Straight after that 19:27 response it came up "Emma C is typing" again so I waited ... and as the next message came up in just two minutes, perhaps she went straight into "close the call" mode ...


	Logged

Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member

CMRail

Transport Scholar
Hero Member

Posts: 400

Re: Failure of Bus to train connection - even RAIL REPLACEMENT bus to train!!

« Reply #2 on: September 21, 2018, 22:03:09 »

Quote from: grahame on September 21, 2018, 18:38:33

I saw a live chat on National Rail and thought I would try ...

Quote

The moaners on the GWR^▸ twitter page are now friends with the twitter team giving them free food vouchers or having a laugh. Personally think it’s a good relationship between the ‘regulars’ and the company.


	Logged

Timmer

Global Moderator
Hero Member

Posts: 6561

Re: Failure of Bus to train connection - even RAIL REPLACEMENT bus to train!!

« Reply #3 on: September 22, 2018, 10:18:03 »

That’s good to hear that people recognise it’s not the person at the end of a Twitter feed who is to blame when things go wrong; they are just the messenger.

As for Graham’s experience. I suspect Emma C works for an agency typing what you ask into National Rail Enquiries and is based in Bangalore.

I’m sure if you ask when the next train from London to Manchester is running you will have a satisfactory customer experience; something you can easily do yourself. Anything more complicated than that then you are on a losing wicket to get the information you are looking for.


	Logged

Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]

« previous next »