CIS still down at Hayes & Harlington Station

[whole diary]

[CJB666]

The computer screen-based CIS^▸ (Customer Information System) at Hayes & Harlington Station has been down for the entire LAST WEEK.

This is the screen in the upper foyer of the station - which most passengers look at before descending to the platforms.

Network Rail have been closing the slow / local lines at night and during the weekends for Crossrail work at Airport Junction. The lack of a CIS screen in the upper foyer means that passengers do not know which platforms to go down to.

This is exacerbated by the CIS screen in the ticket office at platform 4 being turned sideways so that it cannot be viewed when the ticket office door is closed.

The confusion for many is that the Network Rail sign boards STILL categorically state that London trains ALWAYS depart from platform 4, and those for Reading / Oxford ALWAYS depart from platform 3. This is NOT correct when Network Rail switch to using the fast platforms 1 & 2.

I have pointed out that if a passenger is waiting on platform 3 for say the last train to Oxford / Reading and this turns up on platform 1 then the quickest - and ONLY - way to catch that train is to run across the fast tracks.   

The above issues have been going of for years. Why is it that Network Rail and FGW^▸ (First Great Western) cannot work together to inform the travelling public of the CORRECT platforms to go to, indeed why can't they work together period?

C.J.Brady