Customer thanks, to staff of First Great Western

Chris from Nailsea

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Customer thanks, to staff of First Great Western

« on: January 17, 2014, 23:56:00 »

From the Bath Chronicle:

Quote

It's people who make the difference

We read so many bad things about staff at First Great Western that I wanted to share this with your readers.

I left my shoulder bag on the Westbound, platform following a dizzy spell, on Wednesday, January 8, which occurred just prior to my boarding the 17.23 train to Trowbridge after spending the day in Bath with my husband.

In particular I would like to thank Dav, who safely retrieved the bag which contained all my bank cards, including a credit card, my driving licence, bus pass, loyalty cards, membership cards of the charities I support, over ^75 in notes and cash and my mobile phone.

It was not until the train had left the station that I noticed its loss. We had to continue to Bradford-on-Avon, where we caught the next train back to Bath, where I found Dav, who recognising me from my driving licence photo, gently reassured me and took me to the office where I met Aaron and Kate who were equally kind and sympathetic.

I am an elderly woman and felt somewhat foolish at the time but all three soon put me at ease with their friendly kindness.

People may say that they were only doing their duty, which is true, but we read so many bad things about staff at First Great Western, who have always been helpful to us, and I wanted to redress the balance.


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phile

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Re: Customer thanks, to staff of First Great Western

« Reply #1 on: January 18, 2014, 16:40:59 »

Very nice to see a kind story from a passenger and highlighted in the media. This sort of thing only serves to highlight the good points about the industry rather than just hearing about the bad.


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SDS

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Re: Customer thanks, to staff of First Great Western

« Reply #2 on: January 20, 2014, 17:23:10 »

Needs to be forwarded to FGW^▸ so staff get recognition.


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I do not work for FGW^▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC^▸ including First Great Western.

bobm

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Re: Customer thanks, to staff of First Great Western

« Reply #3 on: January 20, 2014, 18:21:04 »

While it is nice to see staff being praised I am not sure about the opening premise of the story. Do we read so many stories of poor treatment from staff?


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LiskeardRich

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Re: Customer thanks, to staff of First Great Western

« Reply #4 on: January 20, 2014, 19:07:07 »

Quote from: bobm on January 20, 2014, 18:21:04

While it is nice to see staff being praised I am not sure about the opening premise of the story. Do we read so many stories of poor treatment from staff?

Definitely seem to be a fair few I've read recently.

Go on Twitter and you'd be led to believe that all FGW^▸ staff are rude and treat passengers badly. We of course know this isn't the case, and I know several excellent members of staff in Cornwall (I have mentioned previously elsewhere on the forum)


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All posts are my own personal believes, opinions and understandings!

SDS

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Re: Customer thanks, to staff of First Great Western

« Reply #5 on: January 21, 2014, 23:49:29 »

Doesnt it always come down to staff that are being polite and nice are assumed to just be doing their job even if they go beyond the call. Yet when staff say one word out of order or don't smile enough or react in the wrong way its straight to a complaint?


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I do not work for FGW^▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC^▸ including First Great Western.

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