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Great Western Coffee Shop > All across the Great Western territory > Diary - what's happening when? > Meet the Manager. London Paddington 17th January 2013
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  • Meet the Manager. Paddington: January 17, 2013
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Author Topic: Meet the Manager. London Paddington 17th January 2013  (Read 2349 times)
JayMac
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« on: January 10, 2013, 21:19:17 »
First Great Western are holding a 'Meet the Manager' session at London Paddington on 17th January 2013 between  3pm and 7pm.

See: http://www.firstgreatwestern.co.uk/About-Us/Customer-services/Meet-the-Manager
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« Reply #1 on: January 10, 2013, 23:42:17 »
It's a great pity I'm not available for this; I currently have a list longer than my arm of issues with First Group, all of which need airing.

* Separately *
I would be interested to see if Jo decides to do a 'Tweet the Manager'.

Several other operators do this with great success - notably Chiltern's (award winning) social media team. The idea is quite simple you ask a question and add a 'hashtag' to identify it as a question in advance or on the day.
A manager tweets back the response. Not good for complex problems, but effective in many ways.
« Last Edit: March 03, 2013, 19:04:59 by EBrown » Logged
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