Credit/debit card payments for catering

[whole diary]

[Brucey]

I understand that FGW^▸ (First Great Western)'s buffets are equipped with old fashioned airline style credit card machines.  Two questions:
1. is there any minimum spend?
2. are FGW's trolleys equipped with facilities to take credit/debit cards?

(Reason for asking is I know someone who is doing some research into credit/debit card acceptance and the fees and they wanted to know about on-train payments)

[JayMac]

There's no minimum spend using a card at an FGW^▸ (First Great Western) buffet but some debit cards will not be accepted. Solo/Electron for example and others that are 'Electronic Use Only'.

As far as I know, FGW's trolleys are cash only. Certainly not seen them with any with EPOS^▸ (Electronic Point of Sale) equipment at all. The only trolleys on the network that I know for sure accept debit/credit cards are those on CrossCountry services.

[vacman]

Most first class trollies have an EPOS^▸ (Electronic Point of Sale) and can take card payments.

[Brucey]

Great.  Thanks for the responses.  Will pass this on.

[JayMac]

Most first class trollies have an EPOS^▸ (Electronic Point of Sale) and can take card payments.

You're right. I should've distinguished between HSS^▸ (High Speed Services) First Class trolleys and those found on West/Thames Valley services.

[Ollie]

Most first class trollies have an EPOS^▸ (Electronic Point of Sale) and can take card payments.

You're right. I should've distinguished between HSS^▸ (High Speed Services) First Class trolleys and those found on West/Thames Valley services.

Yep HSS Trolleys are done by us (FGW^▸ (First Great Western)) and West/LTV^▸ (London [and] Thames Valley) are done by Rail Gourmet

[Brucey]

That's brilliant.  Thanks.

[TonyK]

Any plans to update to include contactless payments?

[Ollie]

Not that I know of, I doubt there will be any form of upgrade to Catering Systems in this franchise.

[Super Guard]

Any plans to update to include contactless payments?

Chip & Pin would be a start 

[Busboy W1]

Hi There Everybody!

Just thought id say that From the 17th Of September 2012 (Today) Rail Gourmet have launched an EPOS^▸ (Electronic Point of Sale) card payment system on the Slimline trolleys on LTV^▸ (London [and] Thames Valley) routes and Cotswold services !

[JayMac]

Thank you for that latest information Busboy W1 and a very warm welcome to the Coffee Shop forum. 

[thetrout]

South West Trains also take card payments but this is generally only Bournemouth Rail Gourmet crews AFAIK^▸ (as far as I know). Southern Trains on London Victoria - Brighton and GX services definitely do as well

SWT^▸ (South West Trains)'s system I believe can take Electron/Solo or Online transactions only as it connects to the Bank via a Cellular GPRS^▸ (General Packet Radio Service) Signal. The machines also have the ability to support contactless transactions. But I believe the Merchant Provider has to have the option enabled for the Terminal to offer it. Which in this case it doesn't

[Southern Stag]

I saw an advert on the side of a trolley on a London-Oxford service advertising that contactless card payments where now available, but I didn't see the machine itself or anyone pay by card.

[thetrout]

Probably a nationwide Rail Gourmet thing then?

I was speaking to a Bournemouth Steward (South West Trains) who said that all Bournemouth Staff can take cards, but that it was being expanded to Salisbury and Waterloo as well.

I've noticed that Southern can also take cards, But I haven't ever paid by card on either Southern or SWT^▸ (South West Trains). I have paid with card in the FGW^▸ (First Great Western) HSS^▸ (High Speed Services) Buffet Cars without issue.

I know that Virgin have GPRS^▸ (General Packet Radio Service) Card Payments in their buffet cars onboard shops. Unfortunately, When I tried to pay for something with my card. The poor lass had never used the card machine. Luckily for her (and myself as I was hungry and first class offering on a Sunday isn't great) I used to fit credit/debit card machines in a previous life (and provide support for them in my current life) so know how they all work etc. I bet she felt rather intimidated by someone a good 5 years younger showing her how it works and what receipt to keep etc (But it's not rocket science)