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inspector_blakey
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« Reply #45 on: September 10, 2010, 03:10:07 » |
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Yes. For unaccountable reasons she's driven to Nailsea to begin her day out!
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Chris from Nailsea
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« Reply #46 on: October 13, 2010, 14:46:50 » |
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From the FGW▸ website: First Great Western^s Allan on track for an awards hat-trick
First Great Western^s (FGW^s) Allan Lloyd has been nominated as a finalist in the Outstanding Customer Service category at this year^s Rail Staff Awards.
If he is named the winner it will be the third time that Allan, who works as a Service and Delivery Assistant at Nailsea and Backwell station, has received an award for his consistently high levels of customer service over the past year.
Receiving more customer nominations than any other FGW colleague, he was named as a winner in the train operator^s annual Do You Know a Star? awards in autumn last year.
Allan also beat off stiff competition from other FirstGroup train operators to receive UK▸ Rail Outstanding Employee Achievement award at FirstGroup's annual dinner at the end of last year.
The awards, hosted by Rail Staff magazine, will be held in Birmingham on October 23.
Allan^s manager, Tracy McCarthy, said: ^Allan is so passionate about his job. He^s made Nailsea and Backwell station his own and customers ask where he is when he^s not working. He really is an outstanding colleague who thoroughly deserves this award.^
Allan added: ^I would like to thank all the customers who keep nominating me for these awards. I love my job and I really look forward to going into work. It makes my day when customers are satisfied with the service they receive and it^s no trouble for me because I enjoy what I do so much.^
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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JayMac
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« Reply #47 on: October 14, 2010, 00:09:03 » |
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Top work fella!
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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Chris from Nailsea
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« Reply #48 on: October 14, 2010, 21:27:39 » |
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Several previous posts here, on the merits of UK▸ English compared with US English, have now been split off into a new topic, in The Lighter Side', at http://www.firstgreatwestern.info/coffeeshop/index.php?topic=7787.0 CfN.  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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Chris from Nailsea
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« Reply #49 on: January 21, 2011, 23:30:03 » |
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Hmm.  Most people had to rely on the card only TVMs▸ at Nailsea (or cash to on-train staff) to buy tickets over the Christmas and New Year, due to 'staff sickness and annual leave' meaning that our station was effectively unmanned again for three weeks.  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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Chris from Nailsea
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« Reply #50 on: March 17, 2011, 20:49:05 » |
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This afternoon, arriving at Nailsea & Backwell Station for my outward journey, I noted that both TVMs▸ were 'out of service'. I went up the stairs to platform 2, and noted this, on the front of the ticket office:  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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JayMac
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« Reply #51 on: March 17, 2011, 21:27:26 » |
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So, FGW▸ are directing customers to National Rail Enquiries in the first instance. Why can't they themselves provide details of alternative 'retail points'?
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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Chris from Nailsea
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« Reply #52 on: March 17, 2011, 21:31:17 » |
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0845 numbers.  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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grahame
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« Reply #53 on: March 17, 2011, 21:56:02 » |
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So, FGW▸ are directing customers to National Rail Enquiries in the first instance. Why can't they themselves provide details of alternative 'retail points'?
First level customer support is provided under contract by National Rail Enquiries, and FGW make a contribution in payment for that service. If first level support was redirected in signifcant quantities to FGW's customer services section, which probably has a smaller staff than National Rail Enquires, the FGW service which is intended to be second level / handle the more complex stuff would get overrun. I also suspect that National Rail has a lower cost base per enquiry, so it's cheaper to do it that way. |
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Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
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