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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Self Service Ticket Machines
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Author Topic: Self Service Ticket Machines  (Read 18746 times)
thetrout
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« Reply #15 on: December 02, 2009, 21:41:53 »
My apologies... In all honesty, I did forget to pick up all the tickets... So I personally will avoid them, simply because I do have a memory like a sieve and would rather not be in that situation (again!!)

Mr Phil... I agree with you in that the railway does treat people like a faredodger until proven innocent... But I do think there is a slight bit of age discrimination that goes on around the youth age group... I do have several situations that in theory do back that claim up... 2 in particular happened recently...

1 of which I will share...

Myself and my friend (also 19) were travelling down to Taunton for the evening, Ticket barriers were open, but staffed... Several people walked through infront of us without being stopped (all late 30's early 40's type people)... However the attendant did decide they were going to stop us and check our tickets... (We had valid First Class Tickets) I did ask them politely why they chose to stop us and nobody else... and they said they were doing their job... Fair enough... Except they let us on our way... I look behind, about 10 - 12 other people walk through in the space of 3 minutes... None of which got stopped and ticket checked Angry

I'm sorry if it looks like i'm being silly again... But I really did feel like we were being targetted because of our age...
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matt473
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« Reply #16 on: December 02, 2009, 21:50:39 »
Quote from: thetrout on December 02, 2009, 21:41:53
I'm sorry if it looks like i'm being silly again... But I really did feel like we were being targetted because of our age...

Bingo. Stereotypes lead to many assumptions. A few weeks ago, the police were doing random checks at Temple Meads and walked straight through the crowd with the sniffer dogs to check my bag because I am young person that looks extremely scruffy. Did feel slightly annoyed but there is no smoke without fire
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JayMac
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« Reply #17 on: December 03, 2009, 00:06:56 »
Quote from: matt473 on December 02, 2009, 21:50:39
Quote from: thetrout on December 02, 2009, 21:41:53
I'm sorry if it looks like i'm being silly again... But I really did feel like we were being targetted because of our age...

Bingo. Stereotypes lead to many assumptions. A few weeks ago, the police were doing random checks at Temple Meads and walked straight through the crowd with the sniffer dogs to check my bag because I am young person that looks extremely scruffy. Did feel slightly annoyed but there is no smoke without fire

It is an unfortunate part of human nature. It makes no difference whether the person who is suspicious of you is an officer of the law. Joe Public would also draw assumptions and jump to conclusions: Scruffy young-un = fare dodging scrote. Year on year these assumptions are proved wrong. Be thankful that we no longer have 'sus' laws whereby law enforcement peeps can arrest you simply because of their prejudice that 'certain' types fit a narrow definition of those likely to be up to no good.
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"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
unfarepayingpassenger
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« Reply #18 on: January 03, 2010, 15:35:35 »
I use the ticket machines to pick up tickets that I've ordered online. On some occasions they haven't worked the ticket barriers.

The annyoing thing that I find is that there is a screen that is obscured by another message telling me to collect all of my tickets. This other screen looks like something that is telling me when my tickets are valid/not valid. Extremely helpful???
(This happens when collecting or buying tickets).
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JayMac
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« Reply #19 on: January 03, 2010, 18:15:02 »
And not much fun collecting pre-paid tickets when 2 of the 4 TVM▸ (Ticket Vending Machine)'s at Temple Meads ain't reading debit/credit cards as happened to me on New Year's Eve. Only two open ticket windows and Travel Centre shut. Consequently long queues. Couldn't even comment on this at the Help Desk - that was unmanned as well!

Oh, and the gateline was unmanned all day as well.
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"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
Chris from Nailsea
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« Reply #20 on: January 03, 2010, 21:19:17 »
Comments and complaints about services provided (or not provided) by FGW▸ (First Great Western) may be made here: http://www.firstgreatwestern.co.uk/ContactUs.aspx  Roll Eyes
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William Huskisson MP▸ (Member of Parliament, or Mile Post - a method of measuring the railway in miles and chains from a starting point - usually London, depending on context) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: Stop, Look, Listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
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« Reply #21 on: January 03, 2010, 21:23:11 »
Chris, have you become a spokesperson for FGW▸ (First Great Western) website contact details?  Grin
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Chris from Nailsea
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« Reply #22 on: January 03, 2010, 21:46:33 »
No: I'm merely pointing out that, as well as sounding off to our members on this forum, there is always the option of raising any concerns with FGW▸ (First Great Western) directly - and they are measured on such feedback!  Wink
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William Huskisson MP▸ (Member of Parliament, or Mile Post - a method of measuring the railway in miles and chains from a starting point - usually London, depending on context) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: Stop, Look, Listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
JayMac
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« Reply #23 on: January 03, 2010, 21:56:37 »
Don't worry Chris, I'll always pass comment (good and bad) to FGW▸ (First Great Western) before sounding off here on the forum. However I do try to find a DSM at manned stations first, as I think it is important to praise/comment/criticise service provision while the incident is fresh in the mind.
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"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
Chris from Nailsea
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« Reply #24 on: January 03, 2010, 22:33:12 »
No problem, bignosemac!  Grin

I, too, have sought out, and thanked, (sorry-but-I-can't-remember-his-name) at BRI» (Bristol Temple Meads - next trains) in the past, for making a very pragmatic decision about morning commuters from a then un-manned and TVM▸ (Ticket Vending Machine)-less Nailsea & Backwell, who were queuing all along platform 3 to buy tickets at BRI, because the TM▸ (Train Manager, or possibly Ticket Machine, depending on context)'s Avantix▸ (Ticket Issuing System used on board trains) had also had a hissy fit / flat battery ... Tongue Wink
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William Huskisson MP▸ (Member of Parliament, or Mile Post - a method of measuring the railway in miles and chains from a starting point - usually London, depending on context) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: Stop, Look, Listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
JayMac
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« Reply #25 on: January 03, 2010, 23:02:40 »
Always found Mike Holmes very approachable and conducive to hearing directly from a happy/disgruntled (delete as appropriate) passenger at Temple Meads. Sadly he moved to pastures new, and I'm finding standards are starting to slip since BRI» (Bristol Temple Meads - next trains) won RAIL Magazine's Large Station Award for 2008.

Have only spoken once with the Station Manager who took over from him (name escapes me) who suggested I put my comments on a form!
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"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
Ollie
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« Reply #26 on: January 04, 2010, 17:14:19 »
Quote from: bignosemac on January 03, 2010, 23:02:40
Always found Mike Holmes very approachable and conducive to hearing directly from a happy/disgruntled (delete as appropriate) passenger at Temple Meads. Sadly he moved to pastures new, and I'm finding standards are starting to slip since BRI» (Bristol Temple Meads - next trains) won RAIL Magazine's Large Station Award for 2008.

Have only spoken once with the Station Manager who took over from him (name escapes me) who suggested I put my comments on a form!
Mike can now be found at Paddington if you are wondering.
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