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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Booked online and got the same journey twice
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Author Topic: Booked online and got the same journey twice  (Read 3843 times)
plymothian
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« on: October 16, 2008, 18:34:23 »
I booked a journey between Plymouth and St Ives on Tuesday for travel on Wednesday using the ^5 discount offer.  Usually I use fgwtickets to book my journey but the discount insists you use a separate site that deducts the ^5.  Anyway the majority of this site was unviewable as none of the graphics were loading but I managed to get through the process as it was the same as fgwtickets.  I thought I booked 4 single tickets (2 plym-st ives and 2 st ives to plym) however when i collected my tickets from the Fast Ticket machine I was given 8 single journeys.  What do I do with the 4 unused tickets?  Normally a refund costs ^10 admin so if I tried that I'd end up owing FGW▸ (First Great Western) ^4! 
I entered 2 adults and later on it asks if any were railcards, both were, but still this should not equal 4 passengers.  I am very confused.
So I've ended up paying for 4 people to travel when I only wanted 2.  But what's more strange is that the fares, though the same (excluding the ^5) when added together do not equal the amount charged to me.
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rogerw
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« Reply #1 on: October 16, 2008, 20:54:53 »
I had no trouble at all with my booking.  Site downloaded perfectly.  Good bargain - Trowbridge to Cardiff ^2.00 return
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devon_metro
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« Reply #2 on: October 17, 2008, 16:24:48 »
Sell them when at the station although that is probably ticket touting and therefore illegal
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