It goes back to a point made by willc recently, that the more information that people receive, the more accepting of problems they are likely to be.
Information....I was up in Totnes at the time, the down line information screen hadn't worked all day.
Today I boarded the 17:55 ex Plymouth
XC▸ only for it to (as usual) get held at Truro & Penponds following the 17:25
FGW▸ ....no announcements....very poor considering the half term holiday traffic...families with children & luggage were wandering around at St Erth looking for the branch which was well on it's way to St Ives.
As I have done many times I got them across the road onto a Bus.