Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 Travel & transport from BBC stories as at 23:35 22 Jan 2025
 
* 'We see you': UK warns Putin after Russian spy ship seen around British waters
- Eleven passengers killed by another train after fleeing fire rumour
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 24/01/25 - Westbury Station reopens
24/01/25 - LTP4 Wilts / Consultation end
24/01/25 - Bristol Rail Campaign AGM 2025
28/01/25 - Coffee Shop 18th Birthday

On this day
22nd Jan (1985)
Famous Train Royal Mail stamps (link)
Train RunningDelayed
23/01/25 07:00 London Paddington to Bristol Temple Meads
•
PollsThere are no open or recent polls
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
January 22, 2025, 23:49:07 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[126] report - recommendation to improve West of England line
[100] Portishead Line reopening for passengers - ongoing discussion
[93] Sir Humphrey Appleby makes yet another appearance here on the ...
[58] Steam trains to return at Severn Beach
[49] Labour pledges to make Sunday trains as reliable as weekday se...
[47] Southern (and other TOC) rail fares
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > All across the Great Western territory > Your rights and redress > FirstGroup Apologises For Low Passenger Satisfaction With Rail Services
Pages: [1]
« previous next »
  Print  
Author Topic: FirstGroup Apologises For Low Passenger Satisfaction With Rail Services  (Read 5146 times)
Lee
Transport Scholar
Hero Member
******
Posts: 7519


GBR - The Emperor's New Rail Network


View Profile WWW
« on: June 06, 2007, 10:23:56 »
FirstGroup PLC has apologised to passengers after the survey showed satisfaction with two of its franchises had slumped (links below.)
http://www.rmtbristol.org.uk/2007/06/firstgroup_apologises_for_low.html#more

http://www.rmtbristol.org.uk/2007/06/damning_verdict_on_fgw.html#more

http://thisisbath.co.uk/displayNode.jsp?nodeId=163490&command=displayContent&sourceNode=163316&contentPK=17493043&folderPk=89126&pNodeId=163047

http://thisisbath.co.uk/displayNode.jsp?nodeId=180730&command=displayContent&sourceNode=163490&contentPK=17493051

http://westpress.co.uk/displayNode.jsp?nodeId=145786&command=displayContent&sourceNode=231644&home=yes&more_nodeId1=145795&contentPK=17494858

FirstGroup said in a statement that it was sorry for failing to provide expected levels of service on First Great Western (FGW▸ (First Great Western)) and First Capital Connect (FCC▸ (First Capital Connect).)

There are some interesting comments in reply to the article contained in the link below.
http://thisisbristol.co.uk/displayNode.jsp?nodeId=145365&command=displayContent&sourceNode=145191&contentPK=17487608&folderPk=83726&pNodeId=144922
« Last Edit: June 06, 2007, 16:40:53 by Lee Fletcher » Logged
Vous devez être impitoyable, parce que ces gens sont des salauds - https://looka.com/s/78722877
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of page • Jump to Forum Home Page