Transport focus passenger survey vs train operating company

[whole diary]

[Mark A]

Here's a link to the survey. Not straightforward to take this in at a glance, need to dig.

Mark

https://www.transportfocus.org.uk/insight/rail-passenger-scorecard/

[Mark A]

Each individual toc scorecard uses the same pair of (negative) quotes from passengers pulled from the general pool, which does emphasise two valid passenger concerns but perhaps it would be better if those quotes were related to the individual TOC^▸ (Train Operating Company). It would improve the, er, focus.

Mark

[ChrisB]

The scorecard explains

Sentiment
 • We wanted to include passenger sentiment in the scorecard to highlight emerging passenger issues. Having looked at a number of
ways to do this we have opted to use verbatim comments from our rail passenger survey. They are deliberately not attributed to a
specific train operator, as the aim is to encourage wider industry thinking by flagging an issue that the whole industry should be
aware of and seek to work together to resolve. This should help to build passenger trust and confidence in rail overall

But I shouldn't have had to dig - I read those comments as being for the TOC^▸ (Train Operating Company) I was reading about....