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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Railcard Website Down tonight for maintenance
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Author Topic: Railcard Website Down tonight for maintenance  (Read 532 times)
ChrisB
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« on: March 25, 2024, 15:53:03 »
Between 22:00 on Monday 25 March and 10:00 on Tuesday 26 March we'll be carrying out essential system maintenance on the Railcard website.

During the maintenance period, certain things will be affected. You can find out what this means for you, and read our FAQs▸ (Frequently Asked Questions), below*.

You will not be able to:

- Access your Railcard account on the website (Manage my Railcard)
- Buy digital Railcards on the website
- Renew or replace digital Railcards on the website
- Buy, renew or replace a physical Railcard
- Browse the website
- Request a new download code on the website
- Access the Contact Us page (web form) to post a query or complaint
- Get in touch with the Contact Centre, and Contact Centre advisors
will not be able to access your account.

You will be able to:

- Access and display your existing Digital Railcard, as long as it
has already been downloaded to your device.
- Download your digital Railcard if you already have a download code
- Use your existing physical Railcard

In addition:

There won't be any delay to you receiving a physical Railcard you have already ordered.

* For FAQs please see https://www.railcard.co.uk/maintenance/ .
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