Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 No recent travel & transport from BBC stories as at 06:55 06 Apr 2025
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 15/04/25 - End, Rail Future consultation
15/04/25 - Everything Electric
16/04/25 - Walk from Chetnole
10/05/25 - BRTA Westbury

On this day
6th Apr (2013)
Two Tunnels cycleway opens (link)
Train RunningCancelled
09:00 London Paddington to Weston-Super-Mare
09:05 Bristol Temple Meads to Cardiff Central
09:08 Bristol Temple Meads to Weymouth
09:22 Bristol Temple Meads to Fareham
09:46 Bristol Temple Meads to Severn Beach
10:25 Cardiff Central to Fareham
11:31 Weston-Super-Mare to London Paddington
12:20 Reading to Gatwick Airport
12:50 Reading to Gatwick Airport
13:55 Gatwick Airport to Reading
14:05 Weymouth to Bristol Temple Meads
14:26 Gatwick Airport to Reading
14:30 Fareham to Cardiff Central
14:36 London Paddington to Exeter St Davids
15:03 London Paddington to Plymouth
15:15 Plymouth to London Paddington
16:39 Bristol Temple Meads to Gloucester
17:16 Bristol Temple Meads to Severn Beach
17:30 Swindon to Cheltenham Spa
17:32 Exeter St Davids to London Paddington
17:41 Gloucester to Bristol Temple Meads
18:01 Severn Beach to Bristol Temple Meads
18:11 Castle Cary to Swindon
19:20 Reading to Gatwick Airport
19:30 London Paddington to Bristol Temple Meads
19:43 Swindon to Westbury
20:30 London Paddington to Weston-Super-Mare
20:38 Westbury to Swindon
20:39 Bristol Temple Meads to Gloucester
20:55 Gatwick Airport to Reading
21:34 Swindon to Westbury
21:39 Bristol Temple Meads to Gloucester
21:41 Gloucester to Bristol Temple Meads
22:30 Cardiff Central to Bristol Temple Meads
22:43 Reading to Newbury
07/04/25 00:36 London Paddington to Reading
07/04/25 02:24 Reading to London Paddington
07/04/25 03:35 London Paddington to Reading
07/04/25 04:35 Reading to London Paddington
Short Run
08:15 Worcester Foregate Street to London Paddington
08:46 Oxford to Great Malvern
08:58 Great Malvern to London Paddington
09:57 Worcester Shrub Hill to Bristol Temple Meads
10:35 Severn Beach to Weston-Super-Mare
10:55 Cardiff Central to Penzance
11:50 Penzance to Cardiff Central
16:00 Cheltenham Spa to Swindon
16:47 Bristol Temple Meads to Castle Cary
17:48 Bristol Temple Meads to Weymouth
18:25 Cardiff Central to Fareham
18:30 Fareham to Cardiff Central
18:50 Swindon to London Paddington
19:00 Cheltenham Spa to Swindon
19:50 London Paddington to Great Malvern
20:11 Weymouth to Bristol Temple Meads
21:57 Worcester Shrub Hill to Bristol Temple Meads
07/04/25 00:35 Didcot Parkway to London Paddington
07/04/25 06:23 London Paddington to Didcot Parkway
Delayed
06:10 Reading to Gatwick Airport
11:25 Cardiff Central to Fareham
etc
•
PollsOpen and recent polls
Open to 06/04 17:34 Do you hold a senior railcard?
Closed 2025-04-02 How far do you walk on average per day?
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
April 06, 2025, 07:07:00 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[139] Modern English Usage, but not as Fowler might think
[93] Boxford station/bus shelter - Lambourn Vally Railway
[61] Blue plaque for GWR's first locomotive driver.
[56] Re-opening the Cowley branch to passenger traffic
[46] Monmouthshire and Brecon Canal - water shortage, March 2025
[41] Where was johnneyw yesterday 28 March 2025?
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > All across the Great Western territory > Your rights and redress > New Delay Repay code of practice
Pages: [1]
« previous next »
  Print  
Author Topic: New Delay Repay code of practice  (Read 5202 times)
stuving
Transport Scholar
Hero Member
******
Posts: 7417


View Profile
« on: December 20, 2021, 16:39:33 »
The ORR» (Office of Rail and Road, formerly Office of Rail Regulation - about) held a consultation last year (which I don't remember) on improving access to delay compensation. This has now got to the stage where a new code of practice for Delay Repay has been issued, and a licence condition will be imposed from next April to enforce it.

The ORR page on this contains the CoP itself, as well as the original proposals for the consultation. The CoP concentrates on informing passengers and processing claims, and runs to 15 pages.
Logged
jamestheredengine
Transport Scholar
Hero Member
******
Posts: 307


View Profile
« Reply #1 on: December 20, 2021, 21:14:29 »
Quote from: stuving on December 20, 2021, 16:39:33
The ORR» (Office of Rail and Road, formerly Office of Rail Regulation - about) held a consultation last year (which I don't remember) on improving access to delay compensation. This has now got to the stage where a new code of practice for Delay Repay has been issued, and a licence condition will be imposed from next April to enforce it.

The ORR page on this contains the CoP itself, as well as the original proposals for the consultation. The CoP concentrates on informing passengers and processing claims, and runs to 15 pages.
Disappointing that there isn't a provision for treating the delay caused by half-length trains as half of the interval to the next full-length train.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of page • Jump to Forum Home Page