How to get reimbursed after being overcharged?

[whole diary]

[Timmer]

As I understand it there is a problem at the "Nectar end" adding points from anyone other than Sainsburys just now.

GWR^▸ (Great Western Railway)'s "customer service" however has been a bad joke for a number of years in respect of ridiculously late correspondence, inaccurate/inconsistent advice, delays and promises not kept.

Keep at it - in my experience emailing Hopwood directly provokes a swifter (and more generous!) result, even if only to make you go away! 

Thanks for letting me know regards issues with Nectar points being added to Nectar accounts TG.

This goes back to a number of bookings I made on the GWR website at the start of October at the same time making bookings on the LNER^» (London North Eastern Railway - about) website where Nectar points were immediately added to my account.

Begs the question if other customers who use the GWR website to book tickets are also affected by this and don’t even know it. Okay, so Nectar points aren’t really worth much by themselves, but when they start to add up they can be useful.

As for GWR Customer Services, I don’t enjoy having to get in contact with them as I find them very robotic with cut and paste responses and having to deal with a different person every time you reply to one of their emails and having to wait another week for a reply. Fine if it’s a simple delay repay claim, but anything outside of that you feel that dealing with a brick wall would be easier and less stressful.