Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 08:55 23 May 2025
 
- Ship footage shared with BBC captures sound of Titan sub imploding
- Man in Norway wakes to find huge container ship in garden
- On the South African road incorrectly identified as a 'burial site' by Trump
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 today - Go-op Crowd Funding closes
tomorrow - Steamship Shieldhall / Soton
25/05/25 - SWR Franchise expires
31/05/25 - Walk from Trowbridge

No 'On This Day' events reported for 23rd May

Train RunningDelayed
08:23 London Paddington to Oxford
09:59 Oxford to London Paddington
PollsThere are no open or recent polls
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
May 23, 2025, 09:10:49 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[186] Where was Finn today, 15th May 2025?
[151] "The Inspiration Train"
[133] Interrail, summer 2025 - daily diary thread of our travels
[85] A trip on the Molli
[38] Broadgage unwell.
[27] Lessons from the line to Tessin
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Where do passengers stand - industrial action and ranger / rover tickets  (Read 2691 times)
grahame
Administrator
Hero Member
*****
Posts: 44100



View Profile WWW Email
« on: July 01, 2015, 08:46:55 »

Sad to see a threat of industrial action across FGW (First Great Western) services from 8th to 11th July - discussed at http://www.firstgreatwestern.info/coffeeshop/index.php?topic=15598.msg178329 .

I asked a question about ranger and rover tickets and what happens when industial action takes place during their validity - thinking it was a selfish question - but it turns out to be a concern of a number of members.   But I can't find an answer - regular tickets and seasons seem covered elsewhere, but what about rangers / rovers?  So - separate thread under "fares".

If there's a general link anyone has - please post it. That would be great.

Specifics ...

a) What if no trains are running across the whole area covered?

b) What if there's a very limited service in some of the area?  (e.g. FGW not running; SWT (South West Trains) and XC (Cross Country Trains (franchise)) running on Freedom of South West)

c) What if there's quite a few services running but action prevvents planned destinations being reached?

d) What if (on an 8 of 15) alternative transport has to be used several days before the industiral action in order to allow a return trip to be achieved to plan during the action (i.e. headed out of area to a distant business trip, coming back on a strike day)

e) What if alternative plans are made that are based on the declared intent to take action which is then postponed / cancelled at the last minute?

In my specific case the ticket was purchased on train on 28th June having joined at an an unmanned station with no working ticket machine - and at that point I was unaware of the threat of industrial action which could significanly effect my plans. 
« Last Edit: July 01, 2015, 08:53:36 by grahame » Logged

Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
ChrisB
Transport Scholar
Hero Member
******
Posts: 13365


View Profile Email
« Reply #1 on: July 01, 2015, 08:52:15 »

I would hope that additional days would be added to the validity to make up for the days lost - that would be the simplest solution.

Yes, tough if those days didn't suit the customer, I guess, but the same problem affects all those wanting to travel - they can't.
Logged
JayMac
Data Manager
Hero Member
******
Posts: 19321



View Profile
« Reply #2 on: July 01, 2015, 09:27:46 »

No doubt FGW (First Great Western) will shortly be explaining contingency plans and ticketing arrangements during the period of industrial action, as they did in the run up to the proposed Network Rail strike.

Rovers were not specifically mentioned last time but I recall an exchange with FGW's social media team. Can't remember the specifics, but I think a pro-rata refund was offered.
Logged

"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of pageJump to Forum Home Page