On the topic of plain clothes revenue protection staff... I have fallen foul of them in the
UK▸ before. After a minor pocket dance and finding my ticket just a little further down my top pocket. Out of all the tickets I could have produced. The
RPI▸ really wasn't expecting the return portion of a First Off Peak. Then quizzed me on my Railcard. I provided it. I think they seemed genuinely upset that they thought they had me good and proper. When I had a better hand the whole time.
The same member of staff now has a vendetta against me as it is the same staff member who says you cannot use a Disabled Railcard in conjunction with a First Class ticket. Also who seems to believe that I am deliberately abusing and exploiting restriction code
LC▸ on the return portion of an
FSR▸ by using a peak time train to London, then having a long layover until the ticket becomes valid from Paddington.
As for language barriers. One of my gamer friends in my clan is Dutch. We also have a few who are German. A few have said to me they are all rather rude. However they are all nice people, just to the point.
I supported a company using some German software in the past. When we had a problem with it, I would send a request to Technical Support Level 1 - Only to get back an email of around 6 paragraphs from their Indian Support Centre saying how they had worked "diligently" and "liaised with several agents" and were unable to resolve the issue so they had escalated it to Level 3 - The Germans.
The Germans would send me an email like this:
thetrout
Problem is fixed. Let me know if it's still not work.
Does that seem rude? Well actually I don't think so at all. It's blunt and to the point. The problem is fixed and that's all I need to know.