FGW Policy on release of CCTV to Insurance companies

[whole diary]

[thornebt]

Thanks for your feedback.  I can clarify that I had just pulled up outside the station.  I was definitely stationary - my automatic gearbox was in park.  The taxi reversed into me.  A few seconds after the collision myself and my passenger and the taxi driver all got out of our vehicles.  So we would all feature in the footage.  It all happened eleven days ago.

I assumed that the CCTV^▸ (Closed Circuit Tele-Vision) would be downloaded at a central CCTV centre rather than at the station.  I really don't know.  I have had another look on the web and found that ^10 is the maximum that organisations can charge for providing information held on individuals (with some exceptions) under the Data Protection Act.  My concern now is that they might just delay the matter until the CCTV is no longer available.  It would clearly cost more than ^10 to provide the footage, especially if it is held on a DVR at the railway station. 

FGW^▸ (First Great Western) have taken all the incident details from me on Friday but said they would phone me back to take the ^10 payment.  I thought that this delay would be whilst they checked that they had the footage - but perhaps it's a delaying tactic.