From the
Bath Chronicle:
It's people who make the difference
We read so many bad things about staff at First Great Western that I wanted to share this with your readers.
I left my shoulder bag on the Westbound, platform following a dizzy spell, on Wednesday, January 8, which occurred just prior to my boarding the 17.23 train to Trowbridge after spending the day in Bath with my husband.
In particular I would like to thank Dav, who safely retrieved the bag which contained all my bank cards, including a credit card, my driving licence, bus pass, loyalty cards, membership cards of the charities I support, over ^75 in notes and cash and my mobile phone.
It was not until the train had left the station that I noticed its loss. We had to continue to Bradford-on-Avon, where we caught the next train back to Bath, where I found Dav, who recognising me from my driving licence photo, gently reassured me and took me to the office where I met Aaron and Kate who were equally kind and sympathetic.
I am an elderly woman and felt somewhat foolish at the time but all three soon put me at ease with their friendly kindness.
People may say that they were only doing their duty, which is true, but we read so many bad things about staff at First Great Western, who have always been helpful to us, and I wanted to redress the balance.
