Work needed on signage/procedures at Swindon Station?

[whole diary]

[bobm]

At first glance a fairly ordinary shot of a hired in SWT^▸ (South West Trains) Class 158 sitting alongside Platform 2 at Swindon.

However look closer...

The platform screen says it is the 15:14 to Westbury
The train says it is for Cheltenham Spa
The time is 14:36

The train is neither the service for Westbury - nor, despite the doors being open, the NEXT train to Cheltenham.  The next train is a through service from London which is about to arrive on Platform 3.  The 158 isn't going to be leaving for Cheltenham for over an hour.

I think some work is needed to ensure the unwary traveller is not caught out when two services to very different destinations share the same platform.

[grahame]

The 158 isn't going to be leaving for Cheltenham for over an hour.

A deeply frustrating under utilisation of rolling stock - a side effect of the alternate Swindon and Paddington services along the Golden Valley.  You have two units doing one round trip each every 240 minutes - of which standing time at Swindon (70), Cheltenham Spa (34) and Gloucester take up almost a half. The train is stopped more than it's moving. 

Come IEP^▸ (Intercity Express Program / Project. This will offer more capacity on routes, save money, give a consistent and safe service and meet customer requirements. Intended to replace HSTs.) and all services through to Paddington, something more efficient and useful should be possible.    As the units link in with the Westbury service, I would hope that the 05:19 from Gloucester to Swindon would become the 05:19 Westbury to Swindon, and the 22:04 Swindon to Cheltenham Spa would become the 22:04 Swindon to Salisbury.   The 07:48 arrival into Swindon wouldn't carry on to Cheltenham Spa at 07:54, but rather would run to Salisbury, and the 18:50 to Southampton wouldn't come off the 18:44 arrival from Cheltenham Spa, but rather off an arrival at around 18:15 from Salisbury.

This logical change ensures no major upset to the TransWilts services, it meets the requests for "Early London", "Back late please", and "southbound commute to Melksham / Trowbridge / Westbury" services which are the most major ones not handled by the current service.  And it fills other gaps such as the Melksham to Bristol one between 07:48 and 09:15.

I think some work is needed to ensure the unwary traveller is not caught out when two services to very different destinations share the same platform.

I have seen positive crew engagement on this front (i.e. the conductor coming through to make sure that people really want the Westbury train).  But could do with clarification.  Platforms 2a and 2b anyone?

[Southern Stag]

Had the 158 just arrived from Cheltenham? In my experience the unit normally gets locked up for it's hour long dwell in the bay which should help prevent people catching the wrong train.

[bobm]

I didn't see it arrive, but according to Realtraintimes it was 16 minutes before the photo was taken.