Economy Klaus - A Challenging Year For First Great Western's Customers?

[whole diary]

[Lee]

Ok, my money's worth

When I have a ticket, I do expect a good service, or for that matter - a service BUT I HAVE NOT and WILL NOT EVER shout/abuse/attack/threaten a staff member, because something has gone wrong, to be honest, if you travelling causes you to do that, then you should really take the car! I look at it from the guards viewpoint if on a full and standing train and say to myself "Do I really think he wants to be in this situation" to which the answer is no, so why blame/take it out on him.

Anyone who encourages people to blame the frontline staff should be shot!

Can anyone give me examples of when either I Hate FGW^▸ (First Great Western) or Economy Klaus have called for attacks or threats to be made on FGW staff?

Extract from the latest I Hate FGW post (link below) :
http://ihatefirstgreatwestern.blogspot.com/2007/11/we-are-not-amused-but-not-so-angry.html

"2) Getting the full picture - My gratitude to those members of FGW staff who have made such an effort to explain to us why the trains are late, overcrowded and cancelled. Two have even set up their own blogs for the purpose, which is marvellous. It's so much easier to cope with delays if you understand why they happen, even if you don't have much sympathy at the time.

3) Having someone to talk to - Thanks to everyone who takes part in this blog on a regular basis. I find that it's very hard to explain to a non-commuter how awful things are sometimes - people either assume I'm a scary aggressive person, for wanting to give out badges with the word "hate" on them, or just switch off once I start relaying my morning commute to them, blow by blow. It's good to share, even if we're only sharing the need to have a good whinge."

[Jim]

Ok, my money's worth

When I have a ticket, I do expect a good service, or for that matter - a service BUT I HAVE NOT and WILL NOT EVER shout/abuse/attack/threaten a staff member, because something has gone wrong, to be honest, if you travelling causes you to do that, then you should really take the car! I look at it from the guards viewpoint if on a full and standing train and say to myself "Do I really think he wants to be in this situation" to which the answer is no, so why blame/take it out on him.

Anyone who encourages people to blame the frontline staff should be shot!

Can anyone give me examples of when either I Hate FGW^▸ (First Great Western) or Economy Klaus have called for attacks or threats to be made on FGW staff?

Where did I say EK^▸ (Economy Klaus (web log)) did so?

[Lee]

Ok, my money's worth

When I have a ticket, I do expect a good service, or for that matter - a service BUT I HAVE NOT and WILL NOT EVER shout/abuse/attack/threaten a staff member, because something has gone wrong, to be honest, if you travelling causes you to do that, then you should really take the car! I look at it from the guards viewpoint if on a full and standing train and say to myself "Do I really think he wants to be in this situation" to which the answer is no, so why blame/take it out on him.

Anyone who encourages people to blame the frontline staff should be shot!

Can anyone give me examples of when either I Hate FGW^▸ (First Great Western) or Economy Klaus have called for attacks or threats to be made on FGW staff?

Where did I say EK^▸ (Economy Klaus (web log)) did so?

You didnt. I was addressing a general view raised in this topic that these particular blogs encourage people to be abusive to FGW staff.

I disagree , and used your highlighted quote to point out that I dont think that was the intention on their part.

[oooooo]

Would love to set up my own blog to express my views on the moaning/arrogant/obnoxious idiots that travel by train, but I'd probably get the sack!! I am not saying everyone that uses the train is one of the previously mentioned (before I get shot), but there are a fair few around.......

[Lee]

Would love to set up my own blog to express my views on the moaning/arrogant/obnoxious idiots that travel by train, but I'd probably get the sack!! I am not saying everyone that uses the train is one of the previously mentioned (before I get shot), but there are a fair few around.......

If you did set up such a blog , oooooo , then you can rest assured that we would post links from that as well....

[Jim]

Would love to set up my own blog to express my views on the moaning/arrogant/obnoxious idiots that travel by train, but I'd probably get the sack!! I am not saying everyone that uses the train is one of the previously mentioned (before I get shot), but there are a fair few around.......

If you did set up such a blog , oooooo , then you can rest assured that we would post links from that as well....

Ithink it would make an interesting read as well. See things from the "local" prespective, asuming you are local anyway as opposed to High Speed

[vacman]

These blog sites don't directly encourage this kind of abuse, and I do believe that it's not their intention to do so, BUT like I said in a previous post, they create a contemptment towards FGW^▸ (First Great Western) in general which is absorbed by us frontline staff!

[johoare]

I totally agree with you about frontline staff absorbing the contempt of customers (which is, of course, totally wrong), but I don't think the blogs are completely to blame for this.. If the trains ran on time and weren't crammed to overflowing, these blogs wouldn't exist.. The root cause of the problem is how bad FGW^▸ (First Great Western) services are at the moment. The blogs are a result of this badness as are most of the problems you get from customers. This of course is my opinion and feel free to correct me. Also I would just like to say that I would never take anything out on a member of FGW staff as I know the majority of them are suffering as much as the customers. Also the staff I have had dealings with have never been any more than totally helpful!

[vacman]

I totally agree with you about frontline staff absorbing the contempt of customers (which is, of course, totally wrong), but I don't think the blogs are completely to blame for this.. If the trains ran on time and weren't crammed to overflowing, these blogs wouldn't exist.. The root cause of the problem is how bad FGW^▸ (First Great Western) services are at the moment. The blogs are a result of this badness as are most of the problems you get from customers. This of course is my opinion and feel free to correct me. Also I would just like to say that I would never take anything out on a member of FGW staff as I know the majority of them are suffering as much as the customers. Also the staff I have had dealings with have never been any more than totally helpful!

I know the blogs aren't totally to blame but they certainly don't help!