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Journey by Journey / London to Reading / Re: Bourne End & Henley Services to & from Paddington
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on: January 19, 2010, 16:49:03
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I've obviously hit a raw nerve with a few people here by daring to offer an opinion on the service that FGW▸ provide. When I joined I was not aware that opinions & thoughts had to be put across in such a way as not to offend certain people. (Phil & Ollie please accept my humble apologies for daring to have a view on FGW that you don^t agree with. I will try harder in the future to always see things from the FGW perspective, after all I only pay to use their train services & should be grateful for whatever service FGW can be bothered to provide) I call things as I see them & having used the Slough ^ Paddington route & mainly the Henley & Bourne End services to travel the route over the past 3 & a bit years I feel qualified to offer at least an opinion on what I pay to use every day. If someone from FGW could be bothered to communicate to passengers the reasons why trains are cancelled as opposed to falling back on the catch all line of ^Bad Weather^ then most people would I^m sure be more forgiving & understanding. If passengers had been made aware of the fact that it was a Network Rail decision to cancel services & also that sets of points had been locked a certain way because of the weather, then at least from a passenger perspective they know why their usual service has been cancelled, they may not like it but at least they have been made aware of the real reason. The majority (Please note, not all of them) of FGW staff at Slough & Paddington that I have had the dubious pleasure of asking for information are generally rude & aggressive & by their attitude & language more than often make a bad situation worse. Before anyone slaps me down, I know that passengers can be just as rude & aggressive but that does not excuse some of the behaviour that I have seen from some FGW staff. To the board members that have posted reasonable & helpful replies to my first post, I thank you, particularly for the Network Rail information, I honestly had no idea that they could cancel services.
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Journey by Journey / London to Reading / Re: Bourne End & Henley Services to & from Paddington
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on: January 11, 2010, 15:19:24
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Thanks for all of your replies. Electric Train hit the nail on the head when he said that the Henley & Bourne End services provide the only direct non stop services to & from Paddington at peak time in the morning & early evening. These services are always the first ones to be either cancelled or disrupted whether it's winter or summer & in my opinion FGW▸ view them as expendable, they can cancel them & thus save money but they still manage to get people to & from London, the fact that people are crammed on to slow stopping services & in some cases have to fight (And I have witnessed fist fights starting at first hand) to get on or off trains just does not seem to matter to them. The staff at Slough station seem to take a perverse delight in telling people that services have been cancelled & I have lost count of the amount of times I have seen staff verbally abusing & threatning customers with police action who have only asked why services have been cancelled. To summarise, in my opinion FGW love any spell of bad weather, it gives them the perfect excuse to cancel or change as many services as they wish, save money & then blame it on the weather.
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Journey by Journey / London to Reading / Bourne End & Henley Services to & from Paddington
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on: January 08, 2010, 13:39:26
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First post on the board, so please forgive me if this topic has been covered before.
Anyone else suspicious of the continual cancelling of these services to & from Paddington this week? As far as I am aware shuttle services are operating between Maidenhead & both of them but the through services to Paddington aren't, how can the tracks be safe & or clear enough to run the shuttle services but not the through ones. I usually catch / get off them when they stop at Slough but they have been cancelled this week because of "The Snow". I can understand this reason being given on the first day of the bad weather but I suspect FGW▸ are using it as a convenient excuse for not running the services for the rest of the week. They did exactly the same thing last February when the bad weather hit.
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