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Journey by Journey / London to Reading / Re: Overrunning Engineering works - 26/09/2021 ??
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on: September 27, 2021, 13:14:05
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So it appears to be the usual amazing lack of information and cover up when things went wrong.
I've now seen him and apparently at Maidenhead, as mentioned before, no mention of an issue, all trains showing on the board as going all the way to Paddington
He got a train to Paddington to change at Slough to a faster one. As at Maidenhead, no sign of any issues at Slough, his next train showing as on time (all the way to Paddington), then eventually delayed, then cancelled. After this lots of announcements about "the next train to Paddington will be from platform 3/5" and as only people who travel from stations with two lines heading in the same direction can vouch for, the announcers kept the waiting passengers amused by moving them from platform 3 to 5 and back (repeat as many times as possible) promising them a train which never arrived on each occasion.
Eventually having shuffled everyone back to platform 3 a train came and went from platform 5
Then eventually another train but this was too full for anyone at Slough to get on. Eventually a train appeared he was able to get on hence arriving at Ealing Broadway at 13.50 (10 minutes before a booked activity in Vauxhall).
Not once was overrunning engineering works mentioned.
Customer Service lesson learnt? Or lack of information to the poor station staff lesson learned?
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Journey by Journey / London to Reading / Re: Overrunning Engineering works - 26/09/2021 ??
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on: September 26, 2021, 19:18:18
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That doesn't totally explain him not getting to Ealing Broadway until 1.50pm then.
As a non commuter now (and my son isn't either) it's obvious how much information is missing for people who only occasionally get the train. On this occasion particularly when he got to the station and was allowed and able to board a train to Paddington. Then everyone had to get off at Slough and couldn't go either way.
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Journey by Journey / London to Reading / Overrunning Engineering works - 26/09/2021 ??
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on: September 26, 2021, 14:21:01
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I can't see anything else on here about this but does anyone know how long the engineering works were supposed to go on and at what point they became overrunning?
My son went to Maidenhead station about 11.15ish. Apparently at that time the trains were all showing as going to Paddington and there was no information (that he saw) to suggest anything was different to normal.
He spent at least an hour at Slough where apparently the information was sadly not forthcoming (again his opinion)
**update** I have just seen online that Paddington was due to open at 12
He got to Ealing Broadway at about 1.50pm.. Kind of missed his booked activity in Vauxhall at 2pm but fortunately that was able to be rescheduled until later.
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All across the Great Western territory / Looking forward - the next 5, 10 and 20 years / Re: Returning to work - but at home, or at the office? Effect on travel
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on: August 26, 2020, 14:31:26
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My previous manager was a stickler for having people in the office at all times (he must be very uncomfortable with these new ways of working). At my company now we've been Working at home since mid March and this has been extended to at least the start of November.. The office is open for people who can only work from there and also some people who live on their own have taken advantage of going in occasionally for a change of scenery (and canteen food).
I definitely don't miss my three hours of commuting a day and the being crammed onto trains so hope we won't be made to go back anytime soon. My current manager fortunately agrees with that opinion. I suspect it would be silly to make people go back to work over winter when germs and viruses are more prevalent anyway. People working at home where they can also keeps the trains available and safer for social distancing for those people who have no option other than to use them.
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All across the Great Western territory / Fare's Fair / Re: Contactless Payment on GWR services to Reading
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on: January 30, 2020, 10:59:50
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I've just asked GWR▸ on twitter as the information on the GWR site is far from clear. Firstly they referred me straight back to their unclear information (sigh) so I asked explicitly if I was on a GWR train between Paddington and Maidenhead having paid by contactless what would happen if there was a ticket check
The reply "Yes, this can be checked on board by tapping your contactless card/phone onto the staff's reader"
So I will keep that as proof if nothing else..
I can't find anywhere that will tell me what the contactless fairs would be though?
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