Helpful stuff guys - thanks!

EBrown - on train and stations a great idea. We have tried to go for a wider topic - the Wales to Paddington session today will cover stations and on train service along that route but perhaps a better idea to have a session specifically about on board catering, or station facilities. Noted.

Bignosemac - Yep, 140 characters can be limiting. I am looking at answering some questions with audio clips, which we will probably start doing from the next session. Watch this space.

Jo - In theory, a Facebook session is a good idea. The only problem with this is how many people it would reach as Facebook chooses the people that see our posts. Let me have a bit more of a think about this and how it could work. Suggestions welcome.

Best wishes


Jo

Edit note: Request from one poster to have his username used rather than his first name.

Hello

Yes we are going to be running one every month from now on.The next one after the advertised 4 will be all about Glastonbury and then we are open to ideas.

What should we think about running these sessions on - any ideas?

Best wishes

Jo

Thanks guys. All helpful stuff.

Feel free to feedback about Facebook page too.

Jo

I really hope this is never introduced - I would never get any work done! 

Hi everyone

I am looking closely at the way we provide disruption information on Twitter and would love some feedback from those of you that use it.

Are you usually able to get the information you need from the Twitter feed?
What could we do better?
Is there anything that other TOCs^▸ (Train Operating Company) do that you think would be great on the FGW^▸ (First Great Western) feed?

Any suggestion welcome. It would be great to get some real views from real customers.

Thanks for your time

Jo

Yes, I am here in an official capacity and I am Digital Community Manager for FGW^▸ (First Great Western).

Sadly my weekend hasn't started just yet!

Jo

Thanks for all your warm welcomes! Except you Mr Brown!!!

I have kicked off my shoes, let my hair down and I hope we can all have lots of lovely relaxed chats together. I will do my very best to help with anything I can, but will try not to stick my nose in too much!

Have a great weekend.

Jo

Hello everyone

I just wanted to introduce myself to the rest of the Coffee Shop members.

I am Jo and I work for First Great Western. I will be here on the forum to help anyone that needs answers or explanations. Please bear with me as I find my way around and also feel free to let me know if I post too much or too little!

I look forward to chatting with you!

Jo

Hi everyone!

Thanks for the post. I completely agree that these pages should be up to date and I am sorry they have not been. We have just recruited a new Digital Executive and her role will be to keep a check on these things and make sure all content on our website is relevant, accurate and up to date.

I have passed your comments on and hopefully you will notice things are much better from now on!

Thanks again

Jo - FGW^▸ (First Great Western)