No, what is unacceptable is leaving passengers standing on an unheated semi-rural platform for 40 minutes at -4.5C and not apologising when the train finally did arrive. The language used was an accurate description of my feelings at the time -- I foolishly thought that I would try the train instead of driving to work. It left me freezing cold and 50 minutes late.
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It would be more accurate to say that what you experienced was 'also unacceptable' .... One does NOT justify the other, it's one thing being angry and getting your point across.... Swearing and using threatening behaviour Is totally unjustified
I used the F word, so shoot me. It was justified at the time. There was no threatening or indeed abusive behaviour, indeed if you read the tweet you'll note the comment was more directed at the system than even
FGW▸ and was in no way threatening.
If you choose to be offended that I got a bit upset at a poor service then fair enough, but don't expect an apology.
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