On Thursday 24th Feb my family travelled on the delayed 1710 from Southampton to Salisbury (11 minutes late). When we arrived in Salisbury on platform 3, our connecting service to Exeter was waiting on platform 4 although it should have left 1 minute earlier. We (an around a dozen others) ran through the subway only to have station staff dispatch the Exeter train as we approached it. "We're not allowed to hold trains" ... but eventually I got SWR^» (South Western Railway - about) customer services to admits that they would have held it had the FGW^▸ (First Great Western) driver contacted his control room and told them he was late with connecting passengers on board. Then FGW would have to have contacted SWT^▸ (South West Trains) control room who would have had to contact Salisbury station. Give the station staff back their right to use common sense!!!  No response from FGW yet.

On Thursday 24th Feb my family travelled on the delayed 1710 from Southampton to Salisbury (11 minutes late). When we arrived in Salisbury on platform 3, our connecting service to Exeter was waiting on platform 4 although it should have left 1 minute earlier. We (an around a dozen others) ran through the subway only to have station staff dispatch the Exeter train as we approached it. "We're not allowed to hold trains" ... but eventually I got SWR^» (South Western Railway - about) customer services to admits that they would have held it had the FGW^▸ (First Great Western) driver contacted his control room and told them he was late with connecting passengers on board. Then FGW would have to have contacted SWT^▸ (South West Trains) control room who would have had to contact Salisbury station. Give the station staff back their right to use common sense!!!