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1  Journey by Journey / North Downs Line / Re: Reading Engineering Works - Information provided at North Camp on: December 31, 2010, 10:16:53
Thanks for the welcome!

As you say as the Reading works have been known about for months, there isn't really a good excuse.  When an unexpected incident occurs, then it is more understandable that correct information is more difficult to get out as events unfold.

I think the thing I find most annoying about this issue is that North Camp is staffed some of the day and someone did actually produce a hand written notice but managed to get the information so wrong.

Whilst on the subject, would there be a reason why the final stopping train of the day (23.14 from Guildford) was not operated throughout this week, or the subsequent semi-fast, altered to serve all stations?  Coupled with the lack of correct information, I suspect there were a plenty of folk caught out my this and stranded at Guildford late in the evening.
2  Journey by Journey / North Downs Line / Reading Engineering Works - Information provided at North Camp on: December 30, 2010, 10:51:33
Just joined the Forum so it seems a little churlish to start with a moan but I would like to highlight the poor and inaccurate information provided at North Camp and Farnborough North Stations during the alterations to train services caused by the works at Reading between Christmas and New Year.

I had printed timetables off the Website, so didn^t have any problems myself but I pity any poor person who turned up at either of these stations without checking information before hand. And tried to find out what services were running.

For example at North Camp Station on Wednesday evening, there were no staff, the real time information screens were not working, there were no announcements and incorrect timetable information was displayed!  Indeed the information consisted of a felt pen scrawled notice saying a normal Saturday service will operate after a time early in the morning, when this was far from the case.

On a normal Saturday evening services from North Camp to Farnborough depart at; 1927, 2027, 2127, 2232 and 2334.  The scheduled times on Wednesday evening between Xmas and New Year were 1927, 2001, 2057 and 22.28; hardly a normal Saturday!

Regards,

Kevin
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