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All across the Great Western territory / Introductions and chat / Re: Hello from Nailsea
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on: December 18, 2007, 14:27:35
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thanks for the welcomes folks
To cut a long story short - I sent a fairly angry and sarcastic mail to FGW▸ yesterday evening, then forwarded it to Andrew Haines, and surprisingly received what I take to be a personal reply from Andrew Haines' BlackBerry (or whatever flavour of PDA he has) at about 11:30 last night. That was followed at 8:30 this morning by a 'stock' holding response from (presumably) his exec escalation team this morning saying that he would reply personally when he was able to.
He explained to me that he had been in the Nailsea, Yatton and Worle area last Friday meeting people and listening to their concerns, so it would appear that he at least is taking our concerns about the service seriously. I am a cynic generally, but I was pleasantly surprised by his response.
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All across the Great Western territory / Introductions and chat / Hello from Nailsea
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on: December 17, 2007, 20:33:29
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Just signed up to the forum after Googling for fellow passengers frustrated at the 'service' that FGW▸ provide. I missed my 6 year old son's school carol concert this evening as a result of overcrowding and delays, which was enough for me to complain for the first time (all together now....ahhhhhhhhhhh!!!)
I'm already learning a lot more about the reasons for some of the problems I've experienced just by reading a few random threads, so thanks to you old-timers who have been busy here for a while - I'm already finding this place very valuable!
Cheers
Dave, Nailsea
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