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1  Journey by Journey / London to South Wales / Superb service from guard on: December 06, 2007, 12:22:24
We wish we'd asked the name of the highly professional and helpful guard who worked the 3.45 Paddington-Swansea service on Tuesday 4 December 2007. Neither of us had encountered such impressive service, including the immediate announcement of information about delays, and offering to help travellers before being asked. He should be given charge of staff training. Wonderful stuff.
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